Recently active topics in Adobe

I have been trying to exchange a PC copy of CS4 for a Mac copy .... a process that the website clearly states can be done. It has been nearly a month, two calls to CS who are unresponsive expect to ask for a Letter of Software Destruction, which I have sent a dozen times, numerous posts to the CS portal, and numerous emails to CS. Nothing works !!!!!!!

Here my case: (German Adobe Customer)
I have previously used elements 4 (windows vers.) for some time, especially for producing slideshows to DVD/CD, with titles, music and narration, and was a pretty satisfied customer.
Recently I made the switch to Apple. The iMac runs well (intell) and I decided to invest into elements 6 for the mac.

Before my purchase, I surfed Adobe's beautiful elements website and got information/acquainted with the new version 6 details. Watching the online videos was wonderful, creating my slideshows looked to be soo much more fun now !

A few days later, after studying the manual and playing around a good deal with the new program, I got frustrated - was I too stupid to find the slideshow functions?
So I wrote to Adobe product support (Germany) and gave a detailed description of what I was missing and asked how to find it -step by step.

The product support answer was a pure disaster (translated from german): the capability of both programs (Windows & Mac) are but the same, only that the Mac vers. now has the new bridge module, so there are a few different steps now creating a slideshow. No mention at all of the lacking capabilities of the mac version 6 - which can not produce slide shows after all (where is this mentioned on the website?)

Check out "Slide Show Editor MAC" in O'Reilly Media, here on this site!
This Expert clearly states that I can not produce slidshows with the mac version! If Adobe would have mentioned this at all on their site, I would not have bought this program to start with!!!!

My next step was an attempt to get through to Adobe Germany and ask that I get my money back. Well, their answer was a mere - if you didn't buy over Adobe, here's nothing we can do for you.

So what can I do now? I own a wonderful program that does not do what I bought it for.
I am very disappointed now, a clear statement on the Adobe elements 6 for mac webpage - no slideshow included. - would have saved me a lot of trouble and cash!

Any help would be greatly appreciated!

In OS X, there is system-wide support for multidirectional (horizontal and vertical) scrolling. On laptops, this is accessed by moving two fingers together on the touchpad. On any mac, this is accessible through the 2-dimensional scroll ball on the mighty mouse.

Flash/AIR recognizes the vertical component of this motion just fine, but completely ignores the horizontal component, even when interacting with a UI element that has both a horizontal and a vertical scroll bar.

Did not realize you cannot upgrade individual apps from Suites. I paid for and downloaded Illustrator CS4. Of course, it didn't work. I requested a refund on Dec 12. I still have not received it. I have a case number. I filled out the form and faxed it as requested. I want to upgrade my suite from CS3 to CS4, but cannot until I get the refund.

Years ago I purchased Fireworks MX 2004 as part of the Studio bundle (with Dreamweaver and Flash), but I only use Fireworks. I just purchased the CS4 upgrade (after making sure that I was eligible) for $149, only to find out after the fact that it won't upgrade since it's part of a bundle. It's a valid serial number. I just want to upgrade Fireworks. Help!

Case #0202182336

Well, where to start. Ive been waiting for a number a number of weeks now concerning my adobe refund. I started this process in mid May. I was told If I send the letter of software destruction off, I could expect everything to be sorted within a week. Well, I havent even heard from adobe.

I decided to give them a call and see what is going on. After being on hold for an hour! Turns out they refused the refund, but didnt even tell me?? So the guy at the end of the phone said he will start the process again and escalate to a supervisor, and I could expect a phone call/email within 3 working days. Its been 7, and when I tried calling again, I got through after another hour, they answered and hung up!

Would of expected better customer service from such a big company.