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Adobe Media Player crashes on launch
Adobe Media Player crashes on launch. Mac OS X 10.6.1. Having huge problems launching Adobe Media Player & Balsemiq Mockups on the new Mac OS I just bought.
I’m frustrated
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Inappropriate?Thank you for let us know your issue on AIR product. We tested Mac OS X (pre-release version of) 10.6 before we release AIR 1.5.2. We didn't encounter a crash with Adobe Media Player then. Today I tried updated 10.6 to 10.6.1 and seeing Adobe Media Player working fine. I also tried B alsamiq Mockups which is working fine too.
We would look into this compatibility issue more closely. Does Adobe Media Player never work on your 10.6.1 OS so far? or it can work after e.g. reboot?
Hitomi Kudo
Adobe AIR team -
Inappropriate?Having looked at it briefly yesterday it appears to be an issue around my user. If I create a new user in Snow Leopard and install AIR and Adobe Media Player for that new user then everything is fine.
I have tried also to run TweetDeck. This crashed in exactly the same way as Balsamiq Mockups and Adobe Media Player until I updated to the latest version of Tweetdeck (version 0.30.5) from (version 0.26).
I contacted Peldi (ex-Adobe and owner of Balsamiq) about the issue I was having and he suggested that as well as deleting Balsamiq Mockups and re-installing both AIR and Mockups to also delete the following:
"try deleting the <your>/Library/Preferences/BalsamiqMockupsForDesktop.EDE15CF69E11F7F7D45B5430C7D37CC6C3545E3C.1/Local Store/MockupsCookies.db file and relaunching the app."
Sadly this made no difference either.
I figure it must have something to do with my User settings or a previous application that I've installed?
Any insight would be gratefully received.
Best,
Rick</your> -
Inappropriate?I'm not sure if this solve your problem but can you try to remove several cache data stored in /Users/<username>/Library/Application Support/Adobe
Some issue related ELS was solved by removing:
/Users/<username>//Library/Application Support/Adobe/AIR/ELS/com.adobe.amp.xxx.../*
Also try removing AMP cache and prefs files in:
/Users/<username>/Library/Application Support/Adobe/Adobe Media Player/Local Store/...
thanks,
Hitomi</username></username></username> -
Inappropriate?Rick did you get your issue taken care of? If not try this facebook group where people are getting fast results: Urging Adobe to improve poor service
