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Getting an Adobe Refund: A snowball's chance in...hello?
I am an advocate of all things Adobe. Their products inspire me to dream big and get it done. However, after unwittingly purchasing the wrong upgrades, I am out $400.00 and have been waiting to receive a refund.
I purchased a digital direct download of Photoshop and Illustrator.
Adobe Case #0202325308 AND #0202325306
I filed for a refund the day after I purchased the products on August 4th. It is now August 19th. Supposedly, Adobe was going to send me details on how to go about receiving the refund, but I decided after reading how ready Adobe Customer support is to actually support the customers, I would find a way to file the refund ASAP.
After filing the case in the Customer Portal, I followed all the info from the Adobe site on how to go about destroying the products. I even tried calling customer service and was put on hold for 2 hours. Wonderful.
I wish Adobe Customer Support was as efficient as their products.
Unfortunately, I feel despite my avid love of Adobe products, this situation is leaving me a bit bitter. I would appreciate any help in this situation.
I purchased a digital direct download of Photoshop and Illustrator.
Adobe Case #0202325308 AND #0202325306
I filed for a refund the day after I purchased the products on August 4th. It is now August 19th. Supposedly, Adobe was going to send me details on how to go about receiving the refund, but I decided after reading how ready Adobe Customer support is to actually support the customers, I would find a way to file the refund ASAP.
After filing the case in the Customer Portal, I followed all the info from the Adobe site on how to go about destroying the products. I even tried calling customer service and was put on hold for 2 hours. Wonderful.
I wish Adobe Customer Support was as efficient as their products.
Unfortunately, I feel despite my avid love of Adobe products, this situation is leaving me a bit bitter. I would appreciate any help in this situation.
I’m poor & feeling robbed of $400.00
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Inappropriate?You I can help.
Did you pay by credit card? If you did, call your credit card company and stop the charge now! Tell the credit card company you have returned the product. They will tell you that Adobe has 30 days from the purchase date to cancel the charge, but in any case you do not have to pay! *Then* call up adobe sales and ask them to cancel the sale and also let them know that you have canceled the credit card charge and see if they can negate the whole transaction. If they can't figure it out, tell them good luck, and let *them* figure it out. Then ask what else you need to do (LOD wise, etc) so everyone is clear what happened. This way *you* won't be waiting for a refund.
Good Luck! -
Inappropriate?Thanks for the advice! Actually, Adobe refunded me promptly and as promised. Irony of Ironies. I guess they are trying to make good or at least do some damage control for what has been done to other customers.
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Inappropriate?Arashi, that is great to know they made good for you. There are so many people still struggling with outstanding customer service issues. If you know of anyone in that situation, send them to Facebook where we have been able to get customers the attention they deserve - the group is growing and people are getting issues solved.
aUrging Adobe to improve poor service
