Loading Profile...
NO SUPPORT
BOUGHT A PPCS3 LAST MONTH & I HAVE BEEN TRYING WITHOUT SUCCESS TO GET A 'VALIDATION CODE' FOR THE SOFTWARE. I HAVE CALLED ADOBE NUMEROUS TIMES... YESTERDAY FOR AN HOUR & 10" THEY KEPT ME ON HOLD SEEKING A SUPERVISOR - WHAT KIND OF SUPPORT IS THIS? I AM IN THE PRO VIDEO INDUSTRY & WOE IS THE SHAPE THEY MUST BE IN WHEN A COMPANY SUCH AS ADOBE OUTSOURCES IT's SUPPORT & DOES NOT MONITOR ITs SERVICEs. THIS IS NOT DOING ANYTHING FOR CONSUMER CONFIDENCE I'LL TELL YOU... ( btw MY KEYBOARD IS LOCKED ON CAPITALs FOR OUR ACCTING SYST S/W.... BUT IT ALSO HELPs ENFORCE MY DISMAY)
I’m FRUSTRATED
3
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Believe me, the problem with Adobe Customer Support continues. Check the other posts.
I’m frustrated
-
Inappropriate?Since I posted complaints about the Adobe Customer Service on this Forum I thought it only fair to post that there was a resolution on the part of Adobe. I received a copy of MacOS version of PS CS4 in exchange for the Windows version was has since been deactivated and the SN invalidated.
Although I tried various ways to make the exchange, in the end I filed a complaint with the San Jose, CA - Better Business Bureau. They contacted Adobe and within 24 Adobe got back to me, reviewed the situation, and processed the exchange.
I have shared the details of my experience with the person I was in contact with at Adobe and it is my feeling that Adobe Corporate headquarters will make an effort to improve Customer Service.
