Airset.com is not working. Now I can't reach my business contacts. Whats the deal

Hi Kevin,

If the problem persists, would you please send me the following information so I can help troubleshoot the problem:

1. What is the operating system you are using.

2. What web browser are you using and what release version is that browser?
(example: FireFox version 2.0.0.16).

3. A description of the problem along with a snap shot of the issue if possible. You can attach the snap shot to your response or email it to will.chau@airsetinc.com.

4. Do you have java installed on your computer and if so, what version of it are you using. You can get the latest version of Java from: http://java.sun.com/javase/downloads/...

I've recently checked AirSet.com and found no problem with the loading as Sherrie suggested, thus prompting to think that your problem might be local. I will try my best to figure out what's going on based on the information above that you will provide me.

Will

Why isn't this webpage showing up??????

There is no problem with our website or servers, so there is something on your end that is blocking access. If you are accessing AirSet through a corporate LAN, you might check with the network administrator to see if they have recently installed or changed their router settings, it's possible they are blocking the site. We have also had reports of some comcast systems blocking access until their customers complain. One other thing to try it logging in securely, go to https://www.airset.com/

Two more thoughts:

1) It could potentially be a problem with your browser cookies (we have seen this in FF in particular) - try deleting browser cookies and then going to AirSet again.

2) Though less likely, it's possible a browser add-on is interfering with AirSet loading. Try disabling add-ons, or running your browser in a "safe" mode, to see if that might be the issue.

A business associate recently insisted our team use AirSet for all of our documents-- and for about a week things were fine. Then suddenly, when I clicked on the link I was using (in the confirmation email from AirSet), the screen just came up blank in my browser. Can't access anything anymore.

Guessing this is a MAC issue... hard to believe it's on my end since nothing has changed on my machine. All other websites I visit are working fine. Just having this problem with AirSet.

Hello there,

We acknowledge user reports today (11/06/08) about AirSet not working and have verified the issue. Our engineers have been informed and will be investigating the issue.

Hi cherie, we had a slow-down in service which appears to have been corrected - let us know if this is still a problem - Thanks.

Works on IE7.0 just fine. Does not work on Firefox 3.0.3 -- and I've tried it on 4 machines now. Each time I get the error: "Your request has timed out..." I've tried deleting all cookies named "airset" and that didn't work.

Hi there,

I've notified our engineers and they are looking into the situation. Thank you for the report =)