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What is the cost for the Premium service?
The recent email about Airset's service changes did not specify how much the premium service would cost, only costs for more gigs of storage. How much does it cost?
Does bandwidth increase proportionally with storage, for these extra costs? Or are you not going to track that?
How does sharing an object work? I mostly work with contacts and calendar items, which probably don't take much space, so it might not matter, but who gets "charged" for the space of shared items? All groups that have it, or just one?
Also, the email stated that httpS is off-limits for the free accounts; I understand this, but I hope that the login form is still https. Please confirm.
Does bandwidth increase proportionally with storage, for these extra costs? Or are you not going to track that?
How does sharing an object work? I mostly work with contacts and calendar items, which probably don't take much space, so it might not matter, but who gets "charged" for the space of shared items? All groups that have it, or just one?
Also, the email stated that httpS is off-limits for the free accounts; I understand this, but I hope that the login form is still https. Please confirm.
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All the names (except Personal and any Premiums) are shared, regardless of the current web computer.
So, in your scenario, if WC1 is premium, then only the names of WC2 and WC3 are shared - not Personal (never shared) and not WC1 (because it is premium).
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Inappropriate?Hi there,
To answer your question, AirSet Premium Service will cost $9.95 per month. In addition to the removal of advertisement, premium Web Computer will have 20GB of storage space and an increase of bandwidth to 20GB upload and 20GB download. Premium Web Computers will also have option to turn on / off SSL encryption for increased security.
I’m excited
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Inappropriate?almost enough information. :-)
I saw in the email that Premium web computers will have the option to turn on/off SSL encryption for data while in transit, but I am still concerned that you will use https for login, even for free accounts. Without https, I have no way of ensuring that someone else can't grab my password while I am logging in. There is a significant difference between my concern level about other people seeing my and some of my group's moderately private information go in cleartext over the internet, and my concern that someone can steal my authentication information and use it to hack into my account and destroy everything or spam as me, or whatever. -
Inappropriate?Is there a pricing structure that allows me to pay for everyone on a group I started at a discount? It has taken me a year to get a church committee to use this service; (the members on the group are mostly computer-newbies and very nice but not rich folks) and I think the very idea that this service will no longer be safe will mean I will be back to mailed post cards. Also, the email said I would see the placemarker for the ad on Thursday--it is already Thursday and that "placemarker" is missing in action. I am anxious to see the size of the ad space before I panic.
I’m trying not to worry
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I am sure that it was a very difficult thing to come up with a way to allow airset to remain a free service. Figuring out how to divide the cost has a lot of challenges. One thing I have been wondering about, if a group leader is concerned about security, and pays to make their group (Web computer) "Premium", but not all of the members pay for their personal web computers, but still share the group's contacts to their personal "web computer" so they can desktop/activesync to their phones, the data goes "in the clear", since only the paid-for web computer is transferred https.
Am I getting this right? -
@greenup
If any (even one) of a user's shared web computers are set up by the Organizer to force SSL, then every member's Personal web computer (and the "All Web Computers" view) is also forced into SSL mode, even if they have not paid for Premium service on their Personal web computer, for just the reason you mention. -
@Jan you upgrade for the entire group. so if you upgrade the cloud computer for the church to a $9.95/month premium computer you can have as many church members as you want on that computer and they don't have to pay anything additional.
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Inappropriate?Hi Jan,
You will be able to pay for the group as the organizer. The price per group is $9.95 a month. Just to clarify, your data and our service are still, and always will be secure. The data that you stored in our service is encrypted. So even if you choose to use the service for free, it doesn't mean that the service is not safe.
In fact, it would be just like using Google or Yahoo mail, or any ad supported service.
The ad banner placeholder will appear Thursday evening (PST). It's the size of the regular google ad banner on any of their ad-supported sites.
Hope this helps.
Sherrie
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Inappropriate?I always expected Airset to become a subscription service, but the way that the transition is being handled is very disappointing....
While Airset has the best calendar out there, I simply dont use any of the other features (incidentally, several people in the site redesign "family user" focus group made the same statement). I fully understand the investment that goes into a service like this, and the need for it to be self-supporting. And I have no problem paying for a service that I use, but $120 per year is too much for a family calendar.
Sherri said "our service are still, and always will be secure". It isnt security that worries me about the changes but privacy. The type and amount of information being shared with Google is alarming to me.
Though the privacy policy says you dont share "personally identifiable" information, it also says that you do share our group names. And groups are now called Web Computers, right? And the very first Web Computer that a new user has uses their name as the Web Computer name. And the name cant be changed on that Web Computer. Maybe I misunderstand the policy, or the terms being used? But if Ive got this right, then you do share personally identifiable information which makes the ad-supported membership a non-option.
I’m hoping for the best (that I have misunderstood something) but planning for the worse (Im off to find a new calendar service).
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Yes, I've been using my customers' names as the names on Web Computers that I set up for sharing files and schedules. You shouldn't be sharing those with Google. Unless you postpone and rethink this, I'm going to have to start deleting all my customers' Web Computers in the next couple of days in order to protect their privacy, and letting them know that we're moving to another service. They're not going to be very happy with me. Am I misunderstanding this?
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Inappropriate?@Jay
We don't include the name or description of the first group (Web Computer), so your name won't be included. -
Inappropriate?To confirm, is that 9.95 per "web computer"? Also... I work as an assistant to someone and have my own login, as does my client. Would we each have to purchase the upgrade?1 Comment Add a comment
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@ Heidi, you can have as many users on a group computer as you want for the same $9.95 fee.
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Inappropriate?Thanks Jim. Excluding the first group helps with my concern but doesnt totally eliminate it.
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Inappropriate?I'm not normally a complainer, but this one has stunned me. You tell us, with only a week's notice, that we have to upgrade to a paid service or else you'll start selling some of our information to Google. But your email doesn't say how much the Premium service will cost, and I couldn't find it on your web site either until I took the time to browse this forum. I'm still confused (although I've read it more than once) about how many will have to pay for the Premium service, since many of us belong to multiple groups, with overlapping members. And you give us only a week to decide. What about people who are on vacation this week?
You have every right to make this a paid service, but could you please stop, plan it out better, educate us better (and with more advance notice) before you do it? Being this hasty about it, and not handling it very well, makes it hard for me to trust your decision-making process, and makes me think I need to just remove all my data and leave.
Thanks,
Mary
I’m frustrated and anxious, and hoping you'll pause and do better than this.
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Hi Mary, Sorry to hear that you are frustrated. First I want to apologize for not including the premium pricing in the email. It was an oversight on our part and we tried to correct it as soon as it came to our attention for the emails that got sent after yours. I also want to make sure we are clear about the privacy question. We are not "selling" any information that you store inside your web computer to Google or any third party vendors. In order for the ads to work, Google requires us to provide some information about the pages where the ads will be displayed -- it is like television advertisers needing to know who are the targeted viewers of a television show so that they can decide if they will pay to put ads that those viewers will be interested in. And on our part, we are NOT allowing Google to crawl through your data. Instead, we restrict their access by ONLY providing these information for each of your groups (but not your personal group): zip code, gender, age, web computer names, web computer types, and web computer descriptions. If you have client names in "web computer names" or "web computer descriptions" fields, you should consider removing them and replacing with a more generic description. I think that might be the easiest thing to do.
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Hi Sherrie,
Thank you for your reply. I do understand that you won't be selling the information inside my Web Computer to Google, but I have no idea how I would go about replacing the customer names on my Web Computers with generic names, but still have them make sense to us. The famous hardware manufacturer whose name is already an acronym: I'd call them "HardwareCompany" if we didn't already have more than one of those. I don't see how we can give our web computers adequately descriptive names and descriptions, without giving identifying information to Google. I'd feel fine about each Web Computer being identified as "Church group", "Business", "Nonprofit Organization", "School", "Sports Team", "Book Group", etc. But the names themselves are either full of identifying information or they're nearly worthless to us as users and organizers.
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Hi Mary, I definitely hear your concern. As consumers, you want to give out as little information as possible, and as advertisers, they want as much as possible. Being the person in the middle, we are just trying to facilitate that you can get the service for free and find someone else to pay for it. So it is entirely your decision as to what to include in the web computer names/descriptions. If you do not wish to have ANY information to be passed to advertisers, then you might want to consider the premium option.
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Mary, we are going to extend our grace period one more week where you won't see the actual ads (just a placeholder to show you how much space the ad banner is going to take); and hopefully you could use that time to make your decision. Also another user mentioned using Acronym as group name, that might be a good idea for your situation as well?
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I don't have a problem with seeing ads, or with paying for a Premium site, as long as people are properly informed so that you're sure that EVERYONE knows what information is being sold, so that they have plenty of time to make their decisions. But two weeks is not enough time, and you're not doing enough to educate your customers. If we have a Web Computer named "IBM Security Project" and its description is "IBM Networking Security Project", you need to be sure that your customers know well in advance that you're about to start selling that information. The notice you are giving us is not enough information, and not far enough in advance. Please make sure that you are making this transition MUCH more public and more clear to all of your users than you have done so far. You have no way of knowing how revealing that information might be. In fact, if the info wasn't revealing, it would be useless to Google. That's why you're selling it. Please do a better job of informing everyone before you do this.
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Inappropriate?Hi Heidi,
That is correct, the $9.95 is per Web Computer per month, not per Web Computer member per month. You would not have to each pay for the upgrade. Only one monthly payment of$9.95 is required per Web Computer.
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This comment was removed on 03/19/09.
see the change log -
@ greenup
When a Premium Web Computer has SSL turned on, then SSL will automatically be forced for the personal Web Computer and the All Web Computers for all the members of that Premium Web Computer, because the personal WC and the all WC are the two that information is automatically shared between. So, when SSL is turned on for the Premium Web Computer, all the personal Web Computers of those group members will be secure and Ad-free. -
Inappropriate?Hi Jay,
Where is the remainder of your concern stemming from? Are you concerned that some of the Web Computer info you have will still allow Google to identify you?4 Comments Add a comment
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There is still too much information being shared (and apparently being shared without security such as SSL) for my liking. Web computer names, even excluding the "first WC" provide a personally identifiable thread to tie everything else together. This gets worse with the future addition of keywords taken from our actual content.
One compromise Ive seen used is to have small, targeted ads for people who allow their info to be shared. And larger, non-targeted ads for people who dont want to share any info.
Also, on reading more recent comments from Airset folks, the cost is monthly per web computer. Thus the $10 per month that I thought was too high has now become $80 per month for the 8 groups that my family "owns". :-( -
jay, you can pick and choose which web computer you want to pay for as premium. It's not an all or nothing package -- you can have a combination of free and premium web computers.
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Yes, I understood that Sherri, but that doesnt change anything. Given the data being shared, the ad-supported option is not acceptable. Best case, if I decided that the data being shared was acceptable for my "external" groups (softball team, church group etc) by changing the names, Id still be looking at an unreasonable cost for to keep the personal group for each member of my family.
As I said initially, Airset has the best calendar going but that is all I use. And I can put up with a lot of shortcomings or missing features for the kind of money we are talking about here. -
@Jay if you have at least one premium computer, then your personal computer does not have ads. So for one $9.95/month fee all of your family members can share a premium family computer and have an ad free personal computer. I'm sorry we did not make that clear.
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Inappropriate?We have 54 "web computers" now, although there was no such thing as a "web computer" when we first set them up years ago. Calendar permissions need to allow us to combine some of the calendars together to maintain the same user edit control. Having any kind of advance notice of these issues might have given us a better chance at planning things out in advance.
A week's notice, and an incomplete notice at that, makes it difficult to make any rational decisions.
As Mary points out above, trust is an important factor...especially to the finance folks. Adding $500+ per month to our budget in less than a week is impossible. And not having any specifics about it available on your website today is disappointing.
I’m frustrated and disappointed
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@ K57, we've decided to postpone the change to give users 2 weeks. You will definitely want to use the calendar migration feature to migrate these separate web computer calendars into sub-calendars on one web computer. Go to each group and click on the menu item Calendar > MIgrate aside from saving a lot of money if you decided to go premium, I think you will find it much easier to manage the calendars if you have them all organized on one web computer.
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Brian would you please explain about Migrating and how sub calendars work
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@golfer if you have set up different groups just for the purpose of having a different color coded calendar you can now migrate those calendars into a single group as sub-calendars on that one calendar. So for example, suppose you are using AirSet for your golf club and you have set up three groups just to have three calendars even though all the members are part of the golf club. Let's say the three groups were "General Golf Club" "Tournaments" and "Men's club" you can go to the Tournaments calendar and click on the menu item Calendar > Migrate... and move the whole tournaments calendar over to the Golf Club calendar. It will show up as a sub-calendar in the legend so you can easily turn on/off seeing all of the tournament events. If you click on the tournament sub-calendar name in the legend and then click to create a new event, then new event will automatically be added to the tournament sub-calendar. After migrating the two calendars, if that is all you were using the other groups for, then you can delete those groups.
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Inappropriate?I haven't seen an answer to the question about logging on with https1 Comment Add a comment
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@Martin Levine - https logon will be supported.
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Inappropriate?@K57, the email is to announce that we will have all the information ready and release later this evening. Our apologies if the information was unclear or incomplete.
There is a feature that allows you to combine your calendars -- if you are just using them as sub calendars. Here is how to do that:
To use the feature, first switch to the group calendar you'd like to migrate back into your primary calendar and select Calendar > Migrate... in the menu and follow directions. This way you can reduce down to having just group/Web Computers for different sets of people who could benefit from one (e.g. family, business, class, church, team, etc.)
I’m trying to help..
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Is there a migrate feature for any Forums / files / lists entries as well?
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@K57 good news and bad news here. It is easy to move all of the files. You can go to the top level of AirSet files, select all of the files and then click on Edit > Move... and choose the web computer to which you want to move the files. This automatically takes care of any data you had in Web Publish, Photo Albums, and musing playlists. For lists, it is a little more tedious. You have to double click on each list in the left column and in the dialog for that list you will see a drop down menu that lets you move the list to another group web computer. Unfortunately there is no migration tool for forums. You can share each forum over to another group but you can move it.
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Inappropriate?I believe that Airset has done a terrible job of handling this situation. I hope that they listen to their users and delay this rollout until they can describe the pricing and privacy plan clearly. So let me get this straight, If I have 6 web computers I will be paying $60 a month for privacy. If I don't Google will receive the name of my Web computers which gee, they have family last names on them for family based calendars. Now, I don't know if you all are aware but Google has been having privacy issues (check todays Wall Street), so I don't feel real good about the information you are providing them. Also, my BIG concern is that once Google has the name of my web computer will someone be able to Google Search and my web computer's name will appear?
I am so, so, so, very disappointed in y'all.
I’m sad
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Inappropriate?@greenup
All sign-ins will use HTTPS, regardless of whether or not you have upgraded to any Premium web computers.
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Thanks for clarifying this
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Inappropriate?I am surprised that so many people have such sensitive group names; most of mine are generic, and almost all of the rest are jumbles of letters. (acronyms) Now that I know that the login process goes over https, and even better, if I have even one premium account set up to be secure, all can be secure, I feel much better about the migration to $$$. It's more spendy than I can currently afford, but maybe I'll get to upgrade later.
The responses on this topic have raised some other questions for me.
Say I have 4 Web Computers (WC). 1 personal, and 3 others.
Airset says they will share
{zip code, gender, age, web computer names, web computer types, and web computer descriptions }
to the Google ad mediabot;
Does airset share ALL my web computer names, types and descriptions, or only the one I am currently browsing?
If I go premium for my personal WC, when browsing WC2, does airset share all this information to google? or just web computer name, type, description?
If I go premium for WC2, and am browsing WC3, does airset share all that information? or just some of it?
If I go premium for my personal WC, AND WC2, and am browsing WC3 are there any differences from the answer above? (obviously if I am browsing either PWC or WC2, I'm "private", since I paid)
I think the Airset team has generally done a pretty good job of trying to balance security, privacy, and the need to pay the bills for those things.
I’m happy
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>>if I have even one premium account set up to be secure, all can be secure
Hm. I didn't really gather that from the info presented. To me, it sounded more like "If you have even one premium WC set up to be secure, then all the personal WCs of the members of that premium WC will be secure, and also all of the 'Combined web computer' views." But that description doesn't include -all of your WCs-. I'm guesing that when viewing your non-premium / non-personal / non-combined-view WCs you will not be under https. Just my guess from a close reading...
I'm enjoying reading the clarifications being presented and appreciate you having asked the question. -C -
Excuse me, I agree, that statement is very wrong, I expressed myself very poorly. (though I invite an airset to contradict; that would be nice ;-) ) What I was trying to get at was that being a member of a group that has enabled https can slightly protect the personal web computers of all of its members. Therefore, if I can convince one of my clubs to foot the bill for security, even if the cost gets passed on to me, it will be ($10/num_members), which is a lot less, but I will gain some of the protection, since it looks like my personal group will get https, no advertisements, (not sure about privacy, but it sounds like the adwords don't work with SSL, so maybe). my other groups will still be vulnerable, though. As I said, my groups mostly have generic names, like "church", "family", etc, or cryptic nonsense like "LLCC_AV", so I'm not worried about it much. I am still interested in the answers to my 4 or so questions above. (wish I had numbered them)
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Inappropriate?All the names (except Personal and any Premiums) are shared, regardless of the current web computer.
So, in your scenario, if WC1 is premium, then only the names of WC2 and WC3 are shared - not Personal (never shared) and not WC1 (because it is premium).
The company says
this answers the question
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Ok, that is very helpful, and answers almost all of it, but what about {zip code, gender and age}? how do I protect this information? If I purchase a premium account for my Personal web computer, does that protect these three pieces of data? or would I have to make sure that all web computers I am a member of are Premium?
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Jim says: "All the names (except Personal and any Premiums) are shared, regardless of the current web computer."
so is it possible that,
for me, if WC2 is "my_named_evangelical_church", and WC3 is "republicans_R_us", and
one of my buddies in "republicans_R_us" is also a member of "Wiccans_unite",
google might form an association between my_named_evangelical_church and Wiccans_unite, and cross-serve advertisements?
(no offense meant to evangelicals, republicans, or wiccans, only some random groups that might get along/not get along under various circumstances) -
Zip code, gender and age are always included at present, though we don't include a user's name, so there can be no correlation between those pieces of information and a specific person.
The only web computer names included are those in which you are a direct member. In your scenario, since your buddy is not a member of "my_named_evangelical_church", that name is not included in his context information. Likewise, "Wiccans_unite" is not included in the context information provided when you sign in, since you are not a member of that web computer. -
ok, I'll keep my eyes out, but take your word for it. I just wanted to put the idea out to watch out for the possibility that my buddy's clicks (who might match me in many other ways, zip code, gender, age, and a shared number of groups) might give google the idea that I might be interested in his kind of stuff (whatever that is.)
When he clicks on something, indicating to google his interest, google doesn't necessarily know that interest is specifically based on his "wiccan" side; Eventually, I would guess it would learn that, when another person showed interest and it could see the commonality between the people, but until then I saw the possibility of marketing to "other people who have 90% of the same markers".
(hmm. should have chosen sports teams. Would have been easier to discuss Browns vs Bills than evangelicals vs wiccans) -
Inappropriate?I am so upset I don't even think I can put it into words. I use my webcomputers for my family (and they don't all live with me nor are they able to share the same webcomputers). I have one called 'church', one called 'family' but then i have one for my kids calendar that I share with my ex husband (their father). It has my kids last name on it. How can you allow names to be given to Google?????? Sure I can change it, but why should we have to? Why couldn't you find another way, with all this 'modern technology'?
I think it's horrible how I found out about this, and that on top of being swamped at work today I had to try to find out what was happening with my calendars. I hate the idea of ANY of my info going to google or anyone else that I don't authorize just because I can't afford $60/mth. I liked the privacy of Airset. That said, I think giving 1 week, or even 2 weeks notice is horribly rushed. What is the hurry? Why can't you give your 'customers' the chance to make an educated decision? In some cases, my own as an example, there are other people that I have to contact and discuss this with. It's not just my own decision, as is the issue with others that have come to trust Airset would always be there for their businesses. I think the customer service in this forum is the tops I have ever seen, but then to go and send out an email with a fraction of the information we needed with a fraction of the time necessary to decide our next move, that was very disheartening...
Also, I don't use all the fancy stuff you have on these calendars. I just need a calendar to share with my family. Perhaps if you came up with a plan that was geared toward those of us who use it as a family calendar, make it more affordable with less of the bells and whistles, it would actually be encouraging & attractive. I have nothing against supporting Airset. I paid to have the mobile Airset because it was well worth it. But to first take our groups, encourage us to create all these groups, then change & call them webcomputers, and now want to charge us for each of them?
No wonder people are having trust issues with all this.3 Comments Add a comment
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@Brat (sorry, that's the only name I see for you :-) You probably could consolidate all of your calendars into one group calendar using our calendar migrate feature. We now allow you to create tabbed sub-calendars within one family computer. I'm sending an email out later tonight to all users with instructions on how to do this. There is really no reason to have multiple group computers for one family.
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If we use tabbed sub-calendars, can different people have access only to certain tabs, or does everyone have access to all of them? If "Brat" doesn't want her church members to have access to the calendar she shares with her ex-husband and vice versa, will she be able to keep people separate while still combining her calendars into one tabbed sub-calendar?
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@Mary - it is possible to make the sub-calendars only visible to certain people, you can set an event template for a sub-calendar to have it always select a certain set of people and have the event marked private to just those people, so when you create a new event on that calendar it will automatically only be visible to the participants. Other members of the web computer would see the tab, but they wouldn't see any of the events unless they were marked as one of the participants. With that said, I would not try using a single web computer for managing calendars of unrelated sets of people. So migrating to one web computer makes sense to consolidate a bunch of church calendars because all of the members have a common purpose, it does not really make sense to consolidate your church calendars with your family calendars.
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Inappropriate?After reading all of this and getting pretty confused and I think a little over reactionary to this whole thing (really you guys need to learn how to communicate better), is what you are planning on doing the same sort of thing as if I had a free AOL account, or a gmail account or any number of these other free services that if I actual took the time to read the fine print are doing the same thing about collecting information in order to display the proper ads for me?
I’m unconcerned
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@golfer - you are correct, we are just doing the same thing as any other free service that shows ads. I supposed we could have just said that but we wanted to be very up front about exactly what we were going to do.
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But it's really NOT the same. When I set up a free AOL or gmail or Yahoo account, I know that it will be used (usually as an email address) in a public way. So it's clear to me from the beginning that I need to choose whether or not I use my customers' names, my own name, my kids' names, etc. in that account name. The problem here is that our Web Computer names are going from private to public with very little notice, and you can bet that lots and lots of people either won't get the email you sent or won't read it, or won't read it in time. You are compromising our privacy, with very short notice, and very inadequate notice. You could have told us months ago that this was going to happen. Notices about it should have been showing up when we were in AirSet, using it. In fact, even now that the new advertisement is showing up in Airset, I followed the link, and nothing in the "benefits" section even tells us that if we don't buy a Premium account, our Web Computer names and descriptions will be shared with Google. If it was obvious to all concerned that this information would be shared, I would not have a problem with it. But it's not obvious at all, and the fact that you're not making people more clearly aware of it is a real breach of our trust. A lot of people are going to have a lot of info shared without realizing it.
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@Mary - to be honest, we didn't anticipate that people would have personally identifiable names for their web computers (other than for personal and we don't share that name or its description field). Most of our business users, for example, simply have a web computer with the name of their company, which is not confidential. Most users have not even filled in the description field for their web computer and again, even if they have, it is just a description of their business or their school, or their church so we didn't anticipate that we would be sharing something that would be sensitive. None of the other information about the group is shared. We don't let google scan calendars, or contacts, or any other information. This is more protective than most ad supported sites which allow the entire page to be scanned. We just send back the group names and descriptions. But I understand that our not anticipating the problem is not much comfort to someone like yourself who is concerned because you do consider the names of your cloud computers and their descriptions sensitive information. If we had considered this possibility, we might have done something different. At this point all I can do is apologize.
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Inappropriate?I really appreciate having that info Brian. It gives me the ability to customize the information that gets shared by editting those specific attributes. I'll be interested to see what kinds of ads get served. -
Inappropriate?Some feedback for Airset:
I'm perfectly willing to pay $10 a month for the service because I feel like Airset is a valuable service. HOWEVER ... $10 PER web computer? I have six web computers and that would cost me $60 per month! Please consider having different levels of services - I mean, I AM willing to pay, just not multiple times over.
I’m shocked.
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@kamajogo - do you really need 6 separate web computers or are you using entirely different web computers for for different calendar views? You may well be able to migrate some of these calendars to be tabbed views within a single web computer.
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Inappropriate?Brian, the calendar is not the issue. I use the links, blogs/forum, lists and wikis more. Can those be migrated, too? If so, how?1 Comment Add a comment
This answers the question
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@kamajogo - you can go to the root of the file system for a group in AirSet files, select the top folder and the click on Edit > Move... to move all of the files, this will move all web docs/wikis, photos, photo albums music playlists, etc. List are a bit more work, you have to double click on each list in the left column and then select the destination web computer from a drop down list, links and forums unfortunately do not have a move option.
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Inappropriate?Wow. I am so impressed with how well Airset truly listened to its customers on this topic (sarcasm, anyone?). I logged into my account today, and low and beyhold, Google ads populate the side of my screen.
I am absolutely disappointed with how Airset has handled this 'transition,' as I am sure are many other loyal customers.
Shame on you, Airset.
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This answers the question
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@Jerri - let me understand this, we have spent millions of dollars developing a service that we have provided absolutely free to the public for several years. We didn't want to charge anything for it, or monetize it with advertising until we felt we were delivering enough value. We did post in our online documentation since day one that the service would eventually be either a premium subscription or advertising supported. Now after all our hard work and real money invested in creating what we believe is the best online personal and group management system we are finally trying to recoup some of that investment so that we can build a sustainable business and you are disappointed with us?!? I can understand that some users might not find either option (ads or premium) suitable and decide to leave but I would expect the reaction to be one of gratitude for the years of hard work and value delivered while the service was both free and without ads. The word ingrate comes to mind. Shame on you.
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@Brian- There are plenty of us who are extremely grateful for Airset and the great team you've put together. We're just not as vocal as the ingrates. I've been wondering for years now how you were going to go about monetizing Airset and I'm pretty happy with the decision and hope it works out for you all. Every time I've had a problem, your people have responded within a day -- pretty damn remarkable for a free service.
I know that this transition has probably been more frustrating than you anticipated (and to be frank, mistakes were made), but the substance of your decisions were IMHO on the money. The Jerris out there are going to think I'm a sock puppet, but you know I'm not and I'm writing this for you and your team, not them.
P.S. My advice: when you know you're right, justify your actions by stating (and restating as needed) what you know to be right. Don't engage the Jerris on their level, don't allow yourself to be put on the defensive when you're right -- especially not in a public forum. (Just FYI; no need to respond.) -
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