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I have high-speed DSL service in San Francisco from AT&T. It is, I should mention, not cheap.

My understanding was that I was paying for an always-on service. And yet, I have numerous daily service interruptions, which are usually resolved automatically within a few seconds or minutes. It sounds fussy and impatient, I'm sure, but it interrupts videos and makes browsing a hassle.

The AT&T-supplied router actually makes this problem worse, by substituting its own error messages (which provide misleading and inaccurate information) for the standard web browser error messages.

If this happened once or twice a week, that would be one thing. But it happens several times daily!

I have the $ .25 minute plan. After every call there is a prompt that gives the amount charged for the call. At least once or twice a day I am charged for more than the amount of the call duration; i.e. a 45 second call charges $ .50.
I check against the 'call times' so I know exactly when I have been overcharged. I have called Customer Service twice - each call with a supervisor that lasted over 20 minutes. They have added 15 to 20 seconds onto each of the calls in question and tell me I need a new to purchase a new phone from them because it is not recording the minutes correctly. I don't want to sink anymore money into AT&T and will be purchasing a Tracfone once these minutes are up (which should be quicker than expected due to the double-dipping.)

signed up for att dsl also with an offer of $100 rebate for switching from cable. I received a letter in the mail telling me to go to att.com/rewards to get my rebate. The $100 rebate wasn't there, but there was a $50 rebate, so I clicked on that one and it says it is being processed. I called the att reward center and asked how I could get the $100 rebate and they told me that since I had claimed the $50 one I couldn't get the $100 one. I explained it to the rep, their supervisor and the floor manager and they said since I had clicked ther terms and conditions for the $50 rebate I wasn't eligible for the $100 rebate. I asked if they could fix it and they said NO, I asked if they could fix it some other way, like a bill credit and they said NO. They basically blamed me for clicking the "agree" button on THEIR rebate center web page; and did not even acknowledge that there was a problem with their rebate system.

i know everyone knows how bad the iphone reception is (AT&T) but it's gotten so bad my phone wouldn't hold a call AT ALL this morning. i am hating this phone.

Have been trying to get DSL service from AT&T for 3 months. I am always told that the service is available, but tech services has been here twice and they said it is not available each time. I was first told, after it was determined that I could not get DSL, that new connections would be available 5/31/2008. June 4, 2008 they acknowledged that I could not get service and there was no idea as to when it would be available.

It is now 7/22/2008 and no word as to when AT&T will be providing additional wire pairs for hookup. Apparently there is no plan to put fiber in my area, but you can get it 200 yds. from here. I am 19,000 feet from the hub, so copper has a problem delivering a connection.

Apparently I will have to abandon my landline and go to cable so that I can get highspeed internet.

I'd like to introduce myself. My name is Bob Guzik and I'm emailing this on behalf of my wife because frankly, she is very frustrated with the problems she's had with the phone and just wants the problem fixed. Even if it means going to another provider.

Let me give you some background. My wife is legally blind. All she wants is a phone with large print to make and receive calls. All the other feature the rest of us use such as testing, email internet access etc, are of no interest to her. To that end, we chose AT&T because of the Disability Center and the fact they offered Mobile Magnifier for use on AT&T approved phones. Mobile Magnifier enlarges the screen sufficiently so my wife can read contact names and place phone calls.

We started by purchasing a Nokia N75 approximately a year ago. We purchased ($100.00) and installed Mobile Magnifier. Note we did not purchase Mobile Speak which is apparently bundled with Mobile Magnifier. At first, everything seemed OK for a couple weeks, then the phone started to act bizarrely. I'll describe the symptoms below. We took the phone back to AT&T, they gracefully exchanged the phone. I installed Mobile Magnifier and again it worked OK for a couple weeks. Again, we contacted a replacement. This time there was a difference. For a variety of reasons she used the phone approximately 10 days before I installed Mobile Magnifier. About 2 weeks after installing it the phone started its bizarre behavior. At this point I suspected Mobile Magnifier was the culprit, but after working with the disability center we decided to try one more time. They worked with Code Factory (creators of Mobile Magnifier) and assured us they fixed some bugs. We also followed a step by step procedure to install Mobile Magnifier in a brand new storage card and set parameters exactly as specified by Code factory. Again the phone worked OK for a week or so then started misbehaving.

At this point the Disability Center said the N75 was incompatible with Mobile Magnifier and we should try another phone and wait for the next software release. We exchanged the N75 for a Nokia 6650. The disability center installed Mobile Magnifier and sent it to use. The only difference in the behavior is now the phone misbehaves within a few days. I had been working directly with Michelle Delagdo, as well as keeping her supervisor Cheryll Smith in the loop. For the last few months Cheryll has not returned any of my phone messages, and Michelle basically said she can't do anything and for me to work directly with Code Factory. This is why I am turning to you for help.

Believe it or not, I'm providing the readers digest version of the story, there is much, much more to it.

So in summary, this problem has been going on for over a year. During that time we went through multiple software revisions with no relief. One more point we using a Nokia 6650 right now because the Nokia N70 we were using exhibited the same symptoms and AT&T hoped the 6650 would resolve the issues. It did not. We're a year into the problem and have nothing to show for it.

The problem is as time goes on the phone begins to behave more and more bizarrely. In no particular order or frequency we see the following symptoms: 1) Gray screen - the only recovery is to remove the battery. 2) Out of memory message. I looked at the phone memory and there was plenty (several megs available). Recovery is to power the phone off (battery removal not necessary in this case). 3) Phone unresponsive and is at idle screen. Can't make a phone call because numbers are not displayed when keys are depressed. recover is power off (battery removal not necessary in this case). 4) About 75% of the time when Mobile Magnifier is off, and Mobile Speak want to be registered the Mobile Speak Function key sequence will not work. This condition can occur when I first take the phone off the charger in the morning. Recovery is to power the phone off and on (battery removal not necessary in this case). 5) About 80% of the time the phone will not accept keystrokes. Recovery is to hit the end key twice, Then numbers will be accepted and displayed on the screen.

As time goes on the symptoms I described (and others) appear more and more frequently to the point I have to do a hardware reset and start over. I have to do this approximately every week. After a hardware reset the phone will behave for a day or so, then starts an irrecoverable dive to un-usability. I estimate we're powering the phone off and on to make it usable about 4-6 times a day depending of usage. Clearly intolerable by anyone's standards.

What I don't understand is why I can put the phone, working properly, on the charger, come back the next morning and Mobile Magnifier will be off and Mobile Speak insisting we register it. This makes no sense. The phone is idle all night. I don't care about Mobile Speak. I don't want it.

Currently I'm working with Wil Osberger from Code Factory. I've tried several of his suggestions with no change in th phone's behavior. We're trying some new things, but I'm not overly;y optimistic.

I'm bringing this to your attention because I'm hoping we can help us achieve our real simple goal. That is run Mobile magnifier on an AT&T phone so my wife can make some calls.

I have spent countless hours the last few months searching on google and talking to AT&T customer reps with no help what so ever, maybe I can get some help here?

I recently moved on the 1st of august to my new residence, and I was going to sign up for AT&T DSL at my local AT&T store, (right down the block from me, not even a 1/2 mile) and the represenative told me that I can get it but at the moment the ports are maxed out on this street and there have been other people waiting on my street also as long as 6 months and they still have yet along with me to be contacted about a port being opened up...

I have called customer service explaining the situation and even suggesting they add new ports to allow more customers for them and to generate more revenue for them (Wouldn't they want more money?) But they pretty much ignore me and tell me to wait...

I have also tried searching for AT&T technicians in my areas and personally calling them up and asking them if theres a way for them to allow more customers to sign up for DSL service but I cannot find anyway to contact them unless you go through the AT&T reps which I rather not do because they do not want to relay any information or they forget about it.

I also checked with verizons site but they said service is unavailable at this time also, Is there any alternatives? I personally really want DSL so it can be combined with my other AT&T services which I have heard people call in telling them they will cancel all there AT&T services all together if they dont fix the problems and AT&T acts quickly so they wont loose a customer.

Location: Owensboro, Ky - 42303

Thanks!