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Your support: Gone. My Project: Dead.
It's been two months since I asked for help with the Blinksale API. Two months. I haven't even gotten a simple 'yes, we got your email' email. My development project has been stalled for two months, because I can't move forward without your help.
In this time I've been quadruple-billed, and had to wait over a month for a refund.
Pick up the pace of support and response, please!
In this time I've been quadruple-billed, and had to wait over a month for a refund.
Pick up the pace of support and response, please!
I’m frustrated
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi David. Sorry for the delay. Just sent an answer on the API question, and we'll see if we can accommodate you with the current structure or if we need to add something for the API update.
Also, it looks to me like your refund issue was addressed on August 13. Please send me a note to brian@blinksale.com if that is not the case and it is still outstanding. Thanks.
1 person says
this solves the problem
2 Comments Add a comment
This solves the problem
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Glad to touch base, and will resolve any remaining issues off-site -
Hi Brian,
Seems my memory of the billing issue wasn't as clear as I thought. It's been processed and received, and took about two weeks rather than 'over a month' as stated above - my apologies.
Glad to get a reply on the API issue, and will correspond with you and your colleagues via email to discuss.
I consider the problem solved, and appreciate you getting back to me.
EMPLOYEE
