Try out
Free!
Sign up
Promote
$19/month
Buy Now
 Manage
$99/month
Buy Now
 Integrate
$279/month
Buy Now
 Customize
$899/month
Contact Us
Best For: Companies just getting started, pet projects, and people without any money :) Businesses that want to boost their search engine results Businesses that need to curate and moderate community content Businesses with existing support systems that need to be brought into the mix Companies and organizations that need to manage and extend their brand
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Official Reps Official Reps can mark their responses as "official" company answers, which appear at the top of the page.
Official Reps 		none 1 unlimited unlimited unlimited
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Employee Identification Employees are called out separately from customers with a special badge.
Employee Identification 		Check Check Check Check Check
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Administrative Control Manage the logo, description, external support links, product list, and the other details of your company via our administrative interface.
Administrative Control 		Check Check Check Check Check
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Hosted on Your URL Make sure your customers never leave their experience of your site by putting it on your own domain, at a URL such as http://support.yourcompany.com/. Get all the search engine optimization (SEO) benefits of having all this great content pointing customers back to your own site.
Hosted on Your URL 		Check Check Check Check
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Light customization Change the background image of your Get Satisfaction pages and color things to your liking.
Light Customization 		Check Check Check Check
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Management View of Topics A streamlined view of topics for your employees that allows you to selectively filter your view of the activity in your Get Satisfaction area based on a wide variety of criteria.
Management View of Topics
Learn more 		Check Check Check Check Check
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Widgets for Your Site Put Get Satisfaction all over your own site. Basic widgets are company-specific, while our Pro widgets allow you to collect feedback on a product-specific basis and support secure connections over HTTPS.
Widgets for Your Site
Learn more 		Basic Basic Pro Pro Pro
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Moderation Tools The ability to edit, remove, archive, move, and merge existing topics. The tools you need to tend to your community.
Moderation Tools
Learn more 		Check Check Check
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Customer Champions Give your best customers a "Champion" badge that travels around your company's Get Satisfaction area, as a reward for their participation.
Customer Champions 		Check Check Check
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Community Analytics See on a weekly/monthly/yearly basis the number of topics and visitors, level of employee involvement, NetPromoter Score, and indications of sentiment in your support community.
Community Analytics 		Check Check Check
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Zendesk Integration If you use Zendesk, the popular support ticketing tool for managing email communication with your customers, our Zendesk integration allows you to manage the Get Satisfaction topics you choose within your Zendesk workflow.
Zendesk Integration 		Check Check Check
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FastPass Single Sign-on Let your customers into Get Satisfaction using your site's login instead of ours with our FastPass technology. A simple install (measured in hours, not days) is all it takes to get up and running.
FastPass Single Sign-on
Learn more 		Check Check
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Commercial API Access Use our commercial API to integrate Get Satisfaction user data with your existing customer management tools. Exposing data like usernames and account numbers in the Get Satisfaction interface, and surface community data within your existing CRM or trouble ticket systems.
Commercial API Access 		Check Check
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Custom Visual Design Your own site design and your own navigation wrapped around the Get Satisfaction interface. Hosted on our servers and still available as part of the Get Satisfaction network, but with the look and feel of your site, not ours.
Custom Visual Design 		Check
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Technical & Setup Support All plans receive access to community-based support for technical issues. "Integrate" and "Customize" plans also qualify for phone-based support.
Technical & Setup Support 		Check Check Check
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Community Management Support Our expert community management team is available to you in order to answer questions and resolve problems that arise as you get your community up and running. We also offer in-person or over-the-Web training for an additional fee.
Community Management Support 		Check Check
Try out
Free!
Sign up
Promote
$19/month
Buy Now
 Manage
$99/month
Buy Now
 Integrate
$279/month
Buy Now
 Customize
$899/month
Contact Us

Questions?

How do I contact Get Satisfaction customer service?

For customer support, you can post a new topic, or email us at support@getsatisfaction.com.

When will my Get Satisfaction customer community be live in your system and findable in search?

Free customer communities will be activated upon manual approval, which may take up to two business days. Paid accounts will be made live immediately.

When can I start using the management view and moderation controls?

Your paid service will be activated upon completion of the sign-up form, and you can begin using these tools right away.

When will my employee status be activated?

For free accounts, your employee status will be activated after our internal verification process, which may take up to four business days. If you are purchasing one of our paid community support plans your employee status will be verified immediately.

How do I specify which employees have access to moderation controls?

Any employee you designate as an Official Rep or Admin will have access to the moderation controls.

What types of payment do you accept?

We accept MasterCard, Visa, and American Express via our automated payment process. For payments over $500, we will also accept a check; please call us at 877.339.3997.

Can I cancel my account? Will I get a refund?

For month-to-month accounts, you can cancel at any time. The change will take effect with the next billing cycle. However, there are no refunds. Annual accounts are subject to the terms of the contract you signed, or, in the event that you have not signed a contract, can be canceled prior to the next annual billing date.

How do you calculate unique customers?

Individuals who visit your customer community in Get Satisfaction are tracked by a cookie. In any given month, each customer will be counted only once toward your limit, even if they view many topics over multiple sessions.

Can I change my plan at any time?

You can upgrade or downgrade your plan at any time. The change will be reflected in your next billing cycle. To change your plan, please email sales@getsatisfaction.com or call us at 877.339.3997.

Where can I view your Terms of Service and Privacy Policy?

Here you go! Terms of Service and Privacy Policy.

What kind of support does Get Satisfaction provide for the self-service plans?

We provide community-based support for any technical questions about our community platform.

Ongoing community support comes in several forms, including periodic webcasts and training materials. "Integrate" and "Customize" plans include dedicated support from our team of community managers on hand to answer and co-manage questions about specific community issues.

And *every* Get Satisfaction plan can be supplemented with custom technical/implementation support, social media training, community plan development and community management assistance as needed.