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Facebook Chat fixed, Flickr broken
No rest for the weary!
The Facebook Chat issues reported at http://getsatisfaction.com/flock/topics/facebook_chat_in_flock_broken_fix_in_progress are now fixed in Flock 2.5. You may need to perform the following steps to get the fix:
If you are experiencing a different Facebook Chat bug, please open a new post about it.
Flickr login detection is currently broken. Something changed on their end and we're working on a fix now. We'll post when we have an ETA on a fix.
Thanks for your patience...we're doing our best to fix these things ASAP!
Evan Hamilton
Flock Community Ambassador
evan at flock dot com
The Facebook Chat issues reported at http://getsatisfaction.com/flock/topics/facebook_chat_in_flock_broken_fix_in_progress are now fixed in Flock 2.5. You may need to perform the following steps to get the fix:
- Go to Tools>Options (Windows), Flock>Preferences (Mac) or File>Preferences (Linux)
- Go to the Advanced section
- Go to the "Update" tab
- Click "Force Service Updates"
- Shut down Flock and restart your computer
If you are experiencing a different Facebook Chat bug, please open a new post about it.
Flickr login detection is currently broken. Something changed on their end and we're working on a fix now. We'll post when we have an ETA on a fix.
Thanks for your patience...we're doing our best to fix these things ASAP!
Evan Hamilton
Flock Community Ambassador
evan at flock dot com
Follow this update to get notifications on your dashboard.
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Inappropriate?Hi! I have the same problem with Flickr -
Inappropriate?Flickr problem here too, won't log in...everything was fine till today too!
I’m frustrated
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Inappropriate?Thanks for the update release! Hoping for more soon...
Any news on whether Flock will be having the same engine as Firefox 3.5? That will be swell!
I’m thankful and excited!
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Inappropriate?We are continuing to hunt down the cause of this bug...we'll post as soon as we have an ETA on a fix.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com1 Comment
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Same problem, thanks for keeping us updated -
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Inappropriate?Hey folks,
Got an update for you.
We've hunted down the cause of the Flickr problem. Unfortunately, it's not something we can fix "over the air" like our previous service breakages - this will require code changes to the browser.
We are working on this fix, but because it is a code change it will take a bit longer to get out to you. This is because we don't roll out single fixes; the cost would be enormous. Instead, we wrap several fixes together (there are several other 2.5 bugs we'd like to get fixed shortly) and test them for issues all at once. While it means that you'll wait a bit longer for this Flickr fix, in the end it means you get more functional fixes faster.
I will keep you updated on the progress of this next release. In the meantime I apologize for the broken experience and thank you profusely for your patience - we're doing what we can here.
Thanks,
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?Glad that a fix will be in the next update to the best social browser for OSX.
I’m happy
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Inappropriate?still not working any idea when? this seems too happen too frequently,
I’m frustrated
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Inappropriate?I'm pleased there's a fix in the works, but I'm a little surprised at the fact that it's not being rolled out until the next flock update - surely this is a severe enough problem for enough of your users to warrant a special update?
I’m frustrated
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Inappropriate?Any news yet Evan on this flickr problem? I can't make my friends media favourites from there until its fixed.
I’m sad
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Inappropriate?Totally understand your frustration, folks. I'll try to answer your questions and concerns:
@Robert: No idea when yet, but I may have some clarity on Monday, as the devs spent Friday working on a bunch of bugs. As for the frequency, this is unfortunately not something we can control. Our features activated based on you logging into these services. When these services change something, we can no longer detect your login. Most of the time the services don't update things involving login, but they have been at an increased rate lately. Usually this is something we can fix over the air using our WebDetective technology, but sadly this was a different type of bug requiring a real update.
@Jake: I may have not been clear enough. When I say "next flock update" I don't mean anything as major or long-term as 2.5. I mean the next of what we call "incremental" updates, featuring security updates and/or bug fixes. So it's something we were already working on getting to you sooner rather than later. If we rolled a specific update just for the Flickr issues it would be a lot of resources spent and mean that you'd get those other, important bug fixes later rather than sooner. So this will be getting out to you as soon as makes sense for you and us. It's definitely an important bug to fix, and we're taking it seriously.
@Technogran: You can see the latest on the issue at http://getsatisfaction.com/flock/topi...
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?Thanks Evan I know you guys (and gals if there are any!) will be beavering away trying to get this sorted. For me its frustrating because I use flickr a lot and have quite a few friends on there, and I do tend to 'favourite' their pics in the media bar.
Keep up the good work, and will look forward to seeing it working again
I’m patient
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Inappropriate?Same problem with Flickr is happening with Digg on the sidebar. -
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Inappropriate?Well, now Digg is working and Flickr is not.1 Comment Add a comment
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Hey TheBigJoe,
Glad to hear that Digg is working again. The Flickr issue is still being fixed as mentioned above.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?I love Flock it has really cool features unfortunately I can't acces my flickr from the people bar I'm looking forward to get the update. Flickr Rolls It's the SOCIAL WEB BROWSER EVER !!!!
I’m looking froword to get the update
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Inappropriate?Just glad it's not just me! I tried the latest Flock release (for Mac) & then an older one (because it was the most recent British English) - but Flickr was playing up.
Was going to demo it to someone, but can just demo with Photobucket temporarily.
I’m confident you'll sort it :)
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Inappropriate?Hey folks,
I just posted a blog about the Flickr outage. The short answer is that the fix will come within two weeks (hopefully sooner), but I encourage you to read the post: I tried to explain exactly what is going on and why it is taking longer than usual.
You can read it here: http://www.flock.com/node/84890
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
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Inappropriate?Hey folks,
Flock 2.5.1 and the Flickr fix are now available! More info at: http://getsatisfaction.com/flock/topi...
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?This seems to be partially broken again. I've upgraded to 2.5.2 on several of my systems, and my Windows 7 64 bit system will not stay logged in for more than a few hours. My other systems seem to be working fine.
I’m frustrated
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Inappropriate?I've just installed the most recent upgrades and Flickr is still as broken as ever. I can log in and it will mostly keep me logged in but my Flickr contacts don't show up in my People bar and the contacts sidebar says no one has uploaded a picture since 22 June (which isn't true). Flickr is the main reason why I use Flock and it hasn't worked for some months now. Can you please give us an update?
I’m sad
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Inappropriate?Hi. Sorry to be a pain but this flickr thing is making me nuts, too. I keep doing the force service upgrades but within an hour I am logged out of flickr. all my work is on flickr and blogger, so it is most frustrating.
Any new info on this? Flock makes my life so much easier but sometimes I can't take this flickr log out and just use another browser.
I’m sad, too
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Inappropriate?Personally I've stopped using Flock on Flickr - fed up of getting logged off in the middle of a big upload or detailed comment and having to start again. I hope that it's fixed some day as it is otherwise very useful.
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Inappropriate?"While it means that you'll wait a bit longer for this Flickr fix, in the end it means you get more functional fixes faster."
When you only use Flock for Four services and one is completely dysfunctional, it's a much bigger deal than is being assumed by the Flock team. I'd venture a guess that there are many who aren't piping up on this issue because A) they simply won't take the time or B) Getsatisfaction's entire database model is so hopelessly fragmented that this issue is currently spread over no less than 4 separate threads, making it ever so much easier to overlook for both the team and the users who come here hoping to resolve the issue.
10 Comments Add a comment
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Hey Joe,
Thanks for the note. At the time that I posted the quote you included, the "more functional fixes" referred to things that would literally keep the browser from working for some people - which I think we can all agree was more important than Flickr fixes.
The situation now is obviously different, and I would agree 100% that Flickr fixes are the #1 priority in terms of the current build after security updates. No argument there, and I continue to push for these bugs to get fixed...unfortunately, there is a lot of competition here between the new version of Flock and fixes for the old version.
As for GetSatisfaction, I don't disagree - overall I like the system but there are certainly flaws. We're doing our best to condense issues into single threads...please let us know if you see any that need to be condensed.
Thanks for speaking up in a polite way - I am as frustrated as you are now, but the best thing we can do is continue to communicate and work together!
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Let's try and reinforce the reality that 2.5.5 is not the OLD version until a newer version is released. We are using what's supposed to be the very latest and greatest build of Flock available. In that light it is the version that deserves the utmost attention unless we're merely a week or two from a major flavor change.
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I couldn't agree with that statement more. I will pass it on to those who disagree and make the decisions.
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If people get fed up waiting for a fix in 2.5 will they be around to try 3.0 (who knows) when it comes out?
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I'm already fed up of waiting for a fix for 2.5...have turned to Flickrs own upload tools and am just looking for a replacement for the web clip board feature (the rest i can live with out)...if i find one before these issues are solved i for one won't be around for the release of 3.0
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strangely, i don't have the logging out problems with Flickr. My logging out (and in) problems are with facebook
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That's quite odd, Proggie. Can you post a new thread with more details about your issues? We'll try to help you out.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Evan, my problem probably stems from the fact that I log into facebook from other sources (iPhone, other browsers, etc). I read somewhere that Facebook won't let you be logged in from multiple sources. If that's the case then it makes using facebook in people sidebar very annoying. But I guess there's nothing you can do about it.
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Hey Proggie,
That's my understanding as well, though I have seen it behave differently. Have you tried clicking the "Remember Me" checkbox on Facebook when logging in? Not positive that'd do it, but worth a try. -
Evan, I think the point those who are dead set against supporting the current product is, while they're looking at 2 million users as a huge plus they're ignoring the untold users who see these issues as deal breakers and are simply walking away and worse, telling everyone else they know to stay away due to shoddy support, particularly when the too small company is nearing a major release! (Lack of support for latest release is a bulls eye on the asset management target) The biggest issue they need to understand is one cannot calculate the damage done by each and every lost customer, past present or potential! No, you're not being paid by users for the product but let's be realistic. How much do you stand to lose from your backers for each user you lose and or don't get in the first place? People who come here and manage to eventually find this ( a monumental task thanks to getsatisfaction being such a poor choice) are being told that major failures in the latest build are unimportant to the FLOCK team because they want to concentrate on a new version for which they've not even announced a release date! This doesn't seem like a A Major, Huge, Gi-normously bad idea to anyone there? <grin />
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Inappropriate?I stopped 'piping' up coz nothings changed, i use Flock for gmail, blogger, facebook and flickr, flickr being the one i use most but Flock still won't stay logged in to flickr, it signs me out in the middle of uploading and then won't let me continue when i sign in again...took me 6 attempts to upload a handful of pics the other day. I've grown tired of informing the Flock team of these issues, tired of reading similar messages from other Flock users and tired of nothing being done about it all...The only reason i've stuck with Flock so far is the web clib board feature as i use this quite a lot, if i could find something to replace that feature i'd pack Flock in all together.
Oh and the fact this is spread out over 4 separate threads is a pain to keep on top of....i must have voiced the issues i'm having on all of em!
I’m frustrated
1 Comment Add a comment
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Hey Jan,
Thanks for the note. I'm frustrated too - this is the longest we've gone without fixing an issue this big. I use Flickr plenty, and I feel your pain every time I have to log in again.
As I mentioned to Joe, we're doing our best to condense all the threads to one place - if you see any floating in the ether by themselves, please let us know.
I appreciate you posting - I am fighting to have your bugs addressed, but it's only through your feedback that I can prove to the decision-makers here that this is important.
Thanks for hanging in there,
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?Jan, Getsatisfaction has a decent idea here and I'm certain they're making money. Provide a turnkey support solution at next to no cost but the problems with their model are numerous. It might be better if someone at the administrative end of the product being supported were to at least moderate the site and move the similar threads together and if it were possible to back up from a chosen thread without having to re-enter the question etc. etc. ad naseum.
If you read through this entire thread you see Evan saying next major upgrade will fix it but then 4 months ago pointing at a solution. Even the stop sign at the top of the page claims there is one. Obviously it's been re-broken. This is simply more evidence of just how terrible getsatisfaction is as a support tool.
They should at the very least PURGE threads that no longer relate to current versions and by by that virtue should have been fixed. That might go a long way towards making this a somewhat useful support tool.
2 Comments Add a comment
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We have some of the options you mentioned available to us - we can combine threads, and I am trying to keep them all together. Certainly not an easy thing to do.
Purging threads is something I am reluctant to do...while I agree that it is confusing when people reply to a thread about a long-fixed bug, I think it's detrimental to not have past info for people to look at. Additionally, someone may return to a post they published to check on the status and find it deleted. It's a bit of a quandary, but somewhat solved by the "archive" option, which should theoretically hide a thread unless you already have the URL.
If you have any specific feedback for GetSatisfaction, you can give it to them on their own tool at www.getsatisfaction.com/getsatisfaction - I try to do this as much as possible, and they are relatively responsive.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Thanks for the link!
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Inappropriate?Jan,
From what I can gather after following links in this thread to other threads, this link shows where this bug is stalled as of September.
https://bugzilla.flock.com/show_bug.c...
Apparently until those people give a damn no one else can and those people don't. -
Inappropriate?Here's yet another even more recent thread on this subject:
http://getsatisfaction.com/flock/topi...
what a mess this site is!1 Comment Add a comment
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Thanks for the head's up - that thread has been merged into this one.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?Just to provide an update for all, in case you missed my responses throughout the thread:
Yes, the Flickr issues are not fixed. The simple answer is that the Flock team is hard at work on Flock 3 and it's very hard to get time from them to work on Flock 2.x issues. I have and continue to stress to our team that these fixes are much-requested, but it's a hard decision to make - we have a deadline, and lots to do.
You continuing to post here is absolutely helpful to me - I can request these fixes all I want, but it's your voice that will make a difference. As long as we keep the requests civil, I will continue to send each and every one to our decision-makers and urge them to make time to fix this issue.
This is the longest we've gone without fixing a major issue, and I'm as frustrated as you are. Please continue to voice this frustration in a constructive, civil way and we will get these bugs fixed.
Thanks folks,
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?If you need an extra voice, I am still seeing these issues on *two* Win7 64 systems (among other issues, but this is the big one).... it is very frustrating....
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Inappropriate?Good news, folks! Your voice has been heard, and some development time has been put aside to work on the Flickr issue. So far it's looking like the bugs may have been fixed, but they're currently being QA'd so I will have a definitive answer for you (and a date for the update's release) in the next few days. Thanks for keeping the conversation constructive, and hang in there a few more days...I'll post here as soon as I have more news.
Evan Hamilton
Flock Community Ambassador
evan at flock dot com -
Inappropriate?Any new info on this? It has been over a week.
I am about at my wits end, every time I upload pics to flickr through Flock I get timed out before I can finish filling out a description on the pictures.This is very frustrating.
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