form emailing empty form data

The most common reason for form data not appearing in the submitted email is not have variables assigned to the form elements. The variables are what stores the data in the story until the data is send via email and or to the dashboard for tracking.

The way to fix this is, for each form component, select the form component. Then on the properties tab select a variable name from the ‘Variable’ dropdown. There are many default variables available to save data too, however if you need to create additional variables, go to the ‘Tools’ menu and select ‘Form Information...’ A panel will open on this Panel click ‘Add New’ to create new variables.

Below is a sample of what the results should look like. Note the information appears in name value pairs meaning the variable appears first followed by the data assigned to it.

Sample Data via Email:

Form Data:

:: FirstName : Jeremy
:: LastName : Heckathorn
:: Comment : Hello World!

This Flypaper form data was submitted on Monday October 13, 2008 08:20am from the Story 'Story2' created by jheckathorn. The viewer that submitted this data was username Anonymous User.