Get your own customer support community

  • Get proactive

    Discover customers outside your usual channels, and support them in a unique, hands-on way.

  • Build your own wall of fame

    Dig up genuine testimonials from the people that use your products and services.

  • It's a conversation starter

    Shape the discussion on Get Satisfaction by pulling in new topics that will interest your community.

  • It's a marketing tool

    Influential people are talking about you on Twitter. Extend those conversations and watch them grow.

Overheard

What your customers are saying about you —
and how to reach them

Get Satisfaction's powerful Overheard feature enables you to support customer conversations across the Web by bridging the Twitter stream to your Get Satisfaction community. Hear what your customers are saying, and respond to them in a channel they are already using. Simply set the keywords you want to track, and you'll see all the messages on Twitter ("tweets") that match your search terms. See someone you want to reach out to or a customer idea worth exploring? Turn that tweet into a topic and quickly bring the rest of the Get Satisfaction network into the conversation.

Listen in: Comcast, Apple, Nike, US Government.