Recently active topics in Get Satisfaction

Start a topic
Have a question, idea, problem or just want to talk?

From a company's Get Satisfaction home page, select a topic type.


Start typing in the big box at the top of the page and see if any similar topics are already in the system.


Click on one of the topics or start a new topic:


If you're on a topic page, click the "Start a Topic" button in the top bar:


If you chose to start a new topic, enter your topic details and a brief but descriptive title and be sure you've selected the appropriate topic type:


Add a relevant product or service:



Tag it and tell everyone how you're feeling about it:



Finally, be sure you've done all you can to make your topic as noticeable and findable as possible. Then submit it!:


Search for a company or product
In the top bar select Company or Product from the drop down then type the name into the text field.


Search for a topic
Use the search field in the right column to search for a topic within a particular company area:



Browse topics
On the Company home page you can see a paginated list of all topics in that community. You can view them by the default view "Recent Activity", by "Most popular", by "Latest Topics" or by "Unanswered". You can also filter the list of topics by type of topic by selecting from the drop down list: All Topics, Questions, Ideas, Problems, or Talk. You can also filter topics by Products or Tags which are displayed on the right side of the page.




Tags
In the right column of a Company Home page is a grouping of Popular Tags. Clicking on any of these tags will give you a list of all topics with that tag. Each topic has a list of tags associated with it when tags have been assigned. You can add tags to any topic.
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Products & Services
There is a list of Popular Products & Services on the Company home page as well. Clicking on any of these will give you a list of all topics associated with that product or service.
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Clicking the arrow on a product or service will open a company rating box which allows you to rate the product or service and adds it to your dashboard:


You can also click on the "See all products and services" link to see a page with all products associated with company. From this page you can view all the products associated with or related to the company, you can add new products, you can rate products and add them to your dashboard and you can click through to any specific product page where you'll see all associated topics (and have the option of editing the product details if you are registered as an employee of that company).


People's Pick
"People's Pick" is no longer being used. We now have a system that is more explicit in its meaning. Questions have "answers". Problems have "solutions". Ideas have "good points". When enough people mark someone's reply this way, it will be displayed at the top of the page. If you simply liked what someone had to say, but it doesn't specifically solve a problem or answer a question, you can leave a quick comment for them.

Official Responses and Status
Company representatives are able to mark the status on topics and mark their answers as the Best Answer or Solution from the company. It too, sticks to the top of the topic page and can be viewed inline in the context of the conversation. See this topic for further explanation.

Your Dashboard
Every registered user has a dashboard which you can access by clicking "You" in the top bar. Here you can edit your public profile, view a list of all topics you've participated in across all of Get Satisfaction, keep track of your stats in the system, manage products and companies you wish to follow, and edit your account settings*. You can also subscribe to a RSS feed of your acitvity from your dashboard.

*Account Settings
Account settings are part of your dashboard. This is where you can edit your personal information such as nickname, real name, email address, avatar, tagline, location, password, etc. This is also where you would go to close your account, edit your title if you're officially involved with any companies and set your notification preferences.

Profile
Clicking on another user's name will take you to their profile page. Here you'll see their public profile information, their site usage stats, all topics they've participated in across all of getsatisfaction.com and a list of the companies, products and services they use.

Add a company
If you don't find the company you want to discuss on the Companies page or from the company search at the top of every page, you can add it here. If you're officially affiliated with the company you can claim it!

That's about it. Pretty simple all in all. So dive in and start participating in the conversation!