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Todd
1 Reply

Looking to supplement GS with a Callcenter application.
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Has anyone dealt with using GS in conjunction with a call center tool like LivePerson? I'm curious about keeping the features from overlapping and being able to share information between the tools.

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Scott Hirsch (Official Rep) last replied on November 17, 2008 23:00
Andrew Lee
9 people have this question 19 Replies

Decrease Logins with HelpCenter- Oauth or Anonymous Posting?
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Our site uses Help Center: http://help.jamlegend.com . The problem is that users have to log in twice to get access to the wonders of Get Satisfaction. We wanted users to be able to not have to log into our site and our help center (and to make it look seemless), but unfortunately, this prompt to create an account has caused many problems. We cannot get accurate feedback from our users because almost all of them abandon the Help Center when they're prompted to get logged in.

Based on this post (
http://getsatisfaction.com/getsatisfa... ), it seems that users have to log in and there is a solution through OpenID. I'm more interested in NOT HAVING USERS LOG IN AT ALL. It defeats the purpose of using the Help Center at all.

Can a user just post anonymously on our Help Center (and we'll pass their information- or credential them) or is there an implementation within Oauth to get into our Help Center without any hassle? Are there any examples you can point us to?

I know you guys have been working on this problem, but if this is not going to get fixed, then we'll have to just go back to the (not as great) system of the quick anonymous e-mail tab in our site. It doesn't seem to make sense that users need to absolutely give their e-mails since the point is to facilitate feedback. It seems to work for blogs, for a one-step post, can it work for us?

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Stefan Fountain last replied on November 17, 2008 22:19
Mark
8 Replies

Why can't I get any help on this so called help site?
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I have been asking fro help from Microsoft for over a month on this site and i get no help. i can't even get any help from them on their web site. they email me with a invalid reply email address so i can't communicate with them. i have also asked a few other questions and all i get is a run-a-round reply. from what I have seen so far with this site is that it sucks! just another one of those worthless web sites cluttering up the internet.
if this is not a true statement, then prove it to me that its not, by getting me the help I need as quickly as passable. like within the next hour or two. Thanks

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The company

Mark last replied on November 17, 2008 01:56
Chris
6 people have this problem 5 Replies

Downloading the Help Center code bundle never completes.
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When using Firefox, and Safari, on both Windows and Mac, the Automatic creation of a help center bundle never completes.
It appears that if there is a backed processing running, it does not actually do anything, or is erroring out somewhere.

The Company name is 'Salsa'

Also, multiple staff on this end have tried from multiple machines, and all get the same message "Your Help Center is being built." which just endlessly loops. 90 minutes thus far, still running.

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The company marked this problem solved

Scott Fleckenstein (Official Rep) last replied on November 14, 2008 16:05
Mark
4 Replies

why do I have to keep resetting my password?
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this keeps happening if I haven't logged in within 24 hours of my last login.
when i try to log in it will not take my password it says that its wrong. so i have to click forgot my password and i put the same password it was and then it loggs me in.
This has been happening ever since i signed up here
Can something please be done about this?

Thank You

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Mark last replied on November 14, 2008 09:31
Adam Hertz
3 Replies

Added a company. Now where is it?
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I just added a company (Capresso) and one of their products (Infinity Conical Burr Grinder) a few hours ago, and nothing I added is showing up in company or product search.

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The company believes this isn't a problem

Eric Suesz (Official Rep) last replied on November 14, 2008 05:07
Kate
3 Replies

GetSatisfaction Biz Dev contact
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Hi Guys, I know you're super busy people but I'd like to confirm I am emailing the right biz dev person - is it scott [at] getsatisfaction [dot] com?

Thanks!

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Kate last replied on November 12, 2008 20:27
Ryan Brodkin
12 Replies

Help Center Won't Display Dashboard
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My site's Help Center shows an error, "It looks like something went wrong.", each time I try to open my dashboard.

http://brodkastnetwork.com/helpcenter...

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The company is aware of this problem

Ryan Brodkin last replied on November 11, 2008 14:59
rustedfork
1 Reply

Password reset link bounces to the login page with an error message
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I'm trying to reset my password. When I click the confirmation/reset link in the email that is sent, I get bounced to a get satisfaction login page with the error message on top stating that "That email address is not registered." Any thoughts? It's kind of a catch 22. I had to create another account to post this message.

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Scott Fleckenstein (Official Rep) last replied on November 11, 2008 00:09
EMPLOYEE Amy Muller
50 Replies

Admins: How to put Get Satisfaction on your site
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The "Put Get Satisfaction on Your Site" page of the Admin section is where admins can find our nifty widgets. Currently, we have two widgets:

1. Topic Search Widget: Allows your users to search and get results for Satisfaction topics on your own website. They'll also be able to submit new topics! Once they click on a listed topic suggestion or hit the "Add details and submit" button they'll be taken to the corresponding page in your Satisfaction site.

2. Live Topic Widget: Put a list of Get Satisfaction topics from your Satisfaction site on your own website. Choose what kind of topics, how many, and more. It's like a dynamic FAQ. Once a user clicks on one of the topics they'll be taken to that topic page on your Satisfaction site.

To add either of these widgets click the "Customize it!" link. Then you'll be able to customize the parameters for the type of results you want displayed and see a handy in-line preview by clicking the "Preview" button. Once you've set the options the way you want them, copy out the Markup code and CSS code by clicking the corresponding "copy" buttons and pasting in the appropriate places in your site. You can customize the visual look of the widget to match your site by changing the CSS or changing the markup to call your own CSS code.

We also have a couple of badges you can use as links from your web site to your Get Satisfaction site.

And for the more ambitious among you, we now offer Help Center -- a PHP based template based off our API which allows you to install a customizable version of Get Satisfaction on your own site.

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The company

NWS Customer Support last replied on November 10, 2008 10:39
MyGhetto
4 Replies

Feedback Widget
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Where can I get the feedback widget for our site?

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Eric Suesz (Official Rep) last replied on November 10, 2008 05:58
cbahm
1 Reply

Your "report a problem" process doesn't work if company doesn't list a product (co. is Zannel.com)
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TWO PROBLEMS:

First one: I tried to use your site to report a problem with Zannel.com, but YOUR site won't let me submit a question or problem report since there's no "product" listed in step 2 for Zannel. (I tried entering every letter of the alphabet.) This is a problem. Why do you let companies set up a page without entering any products, then require those products to be listed in order for end users to user your service?

Second one: Here's the Zannel.com problem: I tried texting "Join" from my phone to 5888, but it's not working. Several other users are having the same problem. I'm one of the organizers of an event that will be encouraging our attendees to use Zannel.com tomorrow, but I don't want to promote the process for mobile signing-up for Zannel if it doesn't work.

Can you email me at [private data removed]? Thanks -- Carolyn Bahm

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Amy Muller (Official Rep) last replied on November 08, 2008 16:58
James Mayes
2 Replies

Help Center with mod_rewrite and absolute URLs
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Hello GetSatisfaction and all,

I am integrating Help Center into an environment that has an apache proxy which passes all requests from http://www.youdata.com/support to http://ydsupport.gotdns.com/support (standard LAMP server with nothing but help center 7.0 running).

At first glance things appeared to be working but then I realized that certain resources were referenced via absolute URLs. Instead of http://ydsupport.gotdns.com/support/i... the generated page contained http://ydsupport.gotdns.com/images/qu....

I thought I'd be clever and fix that with a simple mod_rewrite rule on http://ydsupport.gotdns.com/ of:

RewriteRule !^/support(.*)$ /support%{REQUEST_URI} [L,R]

That worked.

Now my problem has moved on to something possibly related and I think I'd better slow down and address the initial problem to perhaps solve everything.

When I click a topic header and then "This answered my question" and then "Yes, allow it" (I'm logged in as a company rep) I see a few requests to my server (user-login, handle-oauth, handle-star) and the rewrites applied. Ultimately I receive a 404 for

http://ydsupport.gotdns.com/support/h...

but as far as I can tell, http://ydsupport.gotdns.com/support/h... is a valid resource on the server.

I notice that the oauth-callback is also an absolute url to http://ydsupport.gotdns.com/handle-st...* where I apply my rewrite to include the /support/ app.

Any insight as to my configuration problem?

Thanks very much!
James

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James Mayes last replied on November 05, 2008 01:19
YihYeong
8 Replies

How can I cleanup/remove all the entries in the Overheard tab?
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I would like to remove all the current entries in my company's Overheard tab

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The company

YihYeong last replied on November 04, 2008 09:20
JW
3 Replies

Humm, marketing tag line grammar question
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shouldn't your tag say 'customer service and support TO (not for) Get Satisfaction???

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Eric Suesz (Official Rep) last replied on November 01, 2008 15:55
Alper
2 Replies

Member site based authentication (single sign-on)
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Is this possible ?

Allow a member site with its own authentication system pass an authentication token when linking to GetSatisfaction, so that registered users of a web application like on the site that will use the Help Center API from GetSatisfaction won't have to create an extra account on your site.

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Alper last replied on October 31, 2008 20:38
EMPLOYEE Amy Muller
10 Replies

Help Center tips!
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Ryan McCue posted a great step-by-step "cheat sheet" for installing Get Satisfaction's Help Center on your site. Check it out!

If anyone has posted tips & tricks for implementing and/or customzing/styling Help Center on their blogs, share your links as replies to this topic or -- better yet -- post your tips here on Get Satisfaction.

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Ryan McCue last replied on October 31, 2008 13:33
Alex Halliday
2 people have this question 5 Replies

A video says a thousand words...how can i add a video response?
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I would like embed a video response to answer a question about SocialGO.com, how can i do this?

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Karen Ng last replied on October 31, 2008 02:53
jamesbreeze
3 Replies

Registration
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Did my MyPsych.com application get registered? I didn't see any feedback but it says my url is taken?

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Eric Suesz (Official Rep) last replied on October 28, 2008 16:21