Admin How To: Managing Accounts and Roles

UPDATE:

The Accounts & Roles page of the Admin section is where Admins can add employees, invite employees, assign roles and edit roles.

There are three levels of roles:

1. Employee = An Employee title is attached to their avatar in your Get Satisfaction site so that users know that they have an internal perspective. They do not have access to other tools or the Admin section. They can not mark a reply as the "Best answer from the company" or set the status on their replies. Their interaction within your Get Satisfaction site is not necessarily considered the official voice.

2. Official Rep = An Employee title is attached to your avatar in your Get Satisfaction site and your topic posts and replies within your own site are accompanied by an Official Rep badge which indicates that you are an official voice of the company. You can set your reply and other employee replies as the "Best answer from the company" or set the status on your replies.

3. Admin = Same controls and advantages of an Official Representative. You also will have access to the Admin tools via the Admin link in the top bar.

Adding employees:

- If you have an official email domain, add it under "Add a company website" and click the "Add it" button. Any employees already registered in Get Satisfaction with their official email address will automatically show up in the list above as an Employee.

- To add individual users add their email address under "Upgrade one person to employee status" and click the "Upgrade" button. If they're already in the system with that email address they'll show up as an employee in the list above. If they're not, you'll be prompted to send them an invite to Get Satisfaction.

- Managing the roles: Once you have your list of employees under "Manage roles" you can change their role status or remove them. Removing their employee affiliation will not delete their user account.