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Provide click-thru stats for the Feedback Widget
Is there a way to view the stats of users who have clicked on the feedback button, and each refreshed window in the widget before they abandon their interaction with get satisfaction?
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Inappropriate?There are not, but this is a great idea. I'll turn it into an idea and see if others can weigh in. Thanks!
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Inappropriate?Great idea, Adena. Thanks for sharing it with us.
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Inappropriate?Thanks Eric, Wendy. It would be great to have these stats for your end as well, as may be interesting to see when people abandon if they do click on the button, and usability improvements to lower drop rates. I love Get Satisfaction, but it definitely adds a few additional steps between wanting to leave feedback and being able to. I'd just like a clearer picture on how many people are clicking on the feedback button and what they are doing. We're not getting a ton of feedback and I want to be able to understand if that's because our users have nothing to say, if they can't find the button, or if they're confused by the Get Satisfaction widget UI.
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