Loading Profile...
Customers replying to noreply emails
We are using GetSat to support one the software products that we sell. Last week, a customer posted a problem but we needed more information. We posted a reply and asked for the info, we waited but the customer never replied. Several days later, we heard from the angry customer wanting to know why we had not replied. After a quick conversation, it turns out that the customer replied to the noreply email instead of opening getsat and replying there.
My question is this: do you have any suggestions on how we could better communicate the proper way to reply? Or, can we setup a bounce message so messages to noreply bounce back to the user? Any thoughts or suggestions would be great.
My question is this: do you have any suggestions on how we could better communicate the proper way to reply? Or, can we setup a bounce message so messages to noreply bounce back to the user? Any thoughts or suggestions would be great.
I’m concerned
2
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
-
Inappropriate?Hi Vickie,
though we haven't heard of this happening very often, we are interested in solving this problem once and for all. Two things we plan on doing are a.) sending our notification emails from an address you specify so that any responses go to you, and b.) supporting email replies back to the GS topic itself. We will be able to implement A before we get to B. I'll work on getting an estimate for you.
1 person says
this answers the question
EMPLOYEE
