Loading Profile...
Get Satisfaction
imported this topic into its internal tracking system, Zendesk.
Does GSFN.show() still work for text links?
Is GSFN.show() broken? I've been trying to pop up the widget from a text link and no dice...
I tried stripping out all of my other JavaScript (I'm using jQuery and Google Analytics), and still couldn't get the widget to pop open with onclick="if (GSFN) GSFN.show(); return false" or anything similar.
It looks like SoundCloud was able to do this a while ago but now they've built their own custom launching wrapper...
I'm using feedback-v2.js
I tried stripping out all of my other JavaScript (I'm using jQuery and Google Analytics), and still couldn't get the widget to pop open with onclick="if (GSFN) GSFN.show(); return false" or anything similar.
It looks like SoundCloud was able to do this a while ago but now they've built their own custom launching wrapper...
I'm using feedback-v2.js
I’m getting tired of refreshing my browser
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
The best answer from everyone
-
Ted seems to be a bit behind the times ;)
We recently updated the API for the feedback widget (you might notice the javascript file points to feedback-v2.js). Basically, now you should use feedback_widget.show() instead of GSFN.show().
-Scott.
The company and 1 other person say
this answers the question
-
Inappropriate?Hi Trevor,
I'll look into this for you. -
Inappropriate?Hi Trevor,
You've got a spelling bug in your object name. You have GSFM it's actually GSFN (for Get SatisFactioN)
Here''s what it should look like.
if (GSFN) GSFN.show(); return false;
Cheers,
-Ted
I’m confident
2 people say
this answers the question
1 Comment Add a comment
This answers the question
-
I fixed his typos in the original typo so that this topic can be found by others. -
Inappropriate?Darn it, good catch. Unfortunately, that was just a spelling mistake in my post here, and I'm still having trouble on the page.
I've set up a temp page on our site... I pulled out all the jQuery, Analytics, and anything else that might be getting in the way. I also loaded the feedback widget JS right before the /body tag. The feedback tab is visible so you can verify that it's actually working.
If it's not too much trouble, would you mind taking a look and letting me know if there's anything you can see that I'm doing wrong, Ted? I'm at a loss...
I’m hopeful we'll figure this out!
-
Inappropriate?Ted seems to be a bit behind the times ;)
We recently updated the API for the feedback widget (you might notice the javascript file points to feedback-v2.js). Basically, now you should use feedback_widget.show() instead of GSFN.show().
-Scott.
The company and 1 other person say
this answers the question
-
Inappropriate?It works!
Thanks Scott, I really appreciate your help.
Sidenote: Maybe it's a good idea to change this topic from "GSFM..." to "GSFN..." to help people who are in a similar situation find this thread more easily.
Thanks so much!
I’m satisfied!
2 Comments Add a comment
This answers the question
-
Good point, Trevor. I fixed the typos.
-
Fantastic. You guys are awesome. Thanks again!
-
Inappropriate?Someone should really go back and relink all of the ones that relate to GSFN.show() and have a redirect link to this. Took me a while to find this and was trying to find out why the SoundCloud example didn't work at all. :)
I’m thankful
EMPLOYEE
CHAMP
CHAMP
