Get your own customer support community
 

Firefox 3 specific problem with GS widget

Dear Get Satisfaction-

I think that I have found a Firefox 3 specific problem. I logged it for Brightkite, but Brightkite customer service indicated to me that it is a Get Satisfaction problem and that I should tell you about it:

http://getsatisfaction.com/brightkite...

Description:

NOTE: This problem is speicific to FF3. That is why I logged it.

If you are using FF3, the "Continue" button on the "Help" page is deactivated after pressing the BACK button from
Getsatisfaction.

This is difficult to describe, just look at the screen shots.

Repro Steps:

1. On a PC running XP open FF3
2. Navigate to www.brightkite.com
3. Sign in and select "Help"
4. From the Help screen mouse click inside the "People-Powered Customer Service for Brightkite" box
5. Mouse click on the "Continue" button > Click on the "Add Details & Submit" button
6. From the Getsatisfaction.com page, click the BACK button on the browser
7. Mouse click inside the "People-Powered Customer Service for Brightkite" box

Result: With FF3, the "Continue" button on the "People-Powered Customer Service for Brightkite" section of the Help page is deactivated after returning to this page from Getsatiscation.com by using the BACK button on the browser.

Expected: The "Continue" button should work using FF3 after the user presses the back button on the browser from Getsatisfaction.com

This is the user agent information:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Inappropriate?
1 person has this problem

The company has acknowledged this problem.


User_default_medium