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Help Center won't stay authenticated / in sync
I setup the help center php application, and it has trouble "staying in sync" with the service.
When I visit the main help center page the list of topics seems to be out of date (sometimes 2 replies when there is 3, etc.)
Each time I log in to access the dashboard, help center has to re "authenticate" with my get satisfaction account, and the API services menu fills up with multiple keys.
When I visit the main help center page the list of topics seems to be out of date (sometimes 2 replies when there is 3, etc.)
Each time I log in to access the dashboard, help center has to re "authenticate" with my get satisfaction account, and the API services menu fills up with multiple keys.
I’m confused
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Inappropriate?Hm, that's interesting. Could you tell me what company this is occurring for? And maybe the Help Center URL, if it's public?
Also, can I make sure you're on the latest version, downloaded from the website here, rather than from Google Code?1 Comment
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Yea the help center is http://help.liveforfame.com ... I downloaded a custom package from the website and even tried clearing the DB and setting up the app again, but still when I go to log in it makes me authorize again. Maybe this is a feature? I just know after I "reauthorize" new topics appear in the list.. making me think that inbetween the time it had lost its authorization and couldn't get the most recent topics -
Inappropriate?The services menu filling up is a bug in our API... we aren't yet deleting old tokens for a service when you create a new one.
I'll look into doing that today, and then you'll only ever see one 'active' token for a given API key.1 Comment Add a comment
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Thanks for the response! so it's just the recurring creation of keys when I log in to the help center.
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Inappropriate?Is there any update to this issue? Scott, were you able to make the changes and get them into a newer build?
I am running the latest build of Sprinkles off getsatisfaction.com and this delayed update issue is pretty big.
I've noticed if I hit some buttons like "I have this question too!" it will "kick" it and force an update but hitting refresh and clearing my cache doesn't do anything.
I am also having the re-authenticate every time I login issue.
I’m undecided
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This solves the problem
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Any feedback on this?
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Inappropriate?Adam: Can you give a specific test case? Like, something I can do on your public website to see the problem?
There are apparently two issues here: One with authentication and one regarding topic data not updating.
A recent fix addressed a problem with replies not being shown, just after they were posted. Are you seeing that kind of behavior? That is, if you make a reply to a topic, does it appear immediately or fail to?
As for authentication: you say that every time you log in to view your dashboard you have to re-authenticate with Get Satisfaction. But maybe that's as it should be? Apparently enough time has passed to allow your local Help Center session to lapse; perhaps your central Get Satisfaction session has lapsed, too?
Please give me a scenario I can walk through and I'll try to debug this further. Thanks! -
Inappropriate?The new version fixed all my problems. Is there any way for registering for e-mails so I know when a new version comes out? Thanks.
I’m thankful
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