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helpstart.php blank
Installed Helpcenter and for some reason it redirected to the SSL version of my domain but SSL wasn't configured properly so I removed the https and made it http and when i go to it now it just takes me to helpstart.php and the page is just blank...nothing else?
How can I fix this? I currently don't have an SSL on my support website:
http://support.remote-app.com/
How can I fix this? I currently don't have an SSL on my support website:
http://support.remote-app.com/
I’m excited
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Inappropriate?Hi Joshua: I'm not sure what's up with the SSL; the only thing I can figure is that it might have gotten configured to think that its own URL is an https URL. We can check that by looking in your database, if you have access. If so, it would be the sprinkles_root_url column of the site_settings table.
As for the helpstart page being blank, that indicates that some kind of fundamental error is happening, which would be reported in the server's error log. Can you look at the error logs and see if the page load is causing anything there? It could, for example, be that something is misconfigured, like the templates_c directory is not writable or the database settings aren't right.
Have a look at the logs and report back what you find. -
Inappropriate?Alright,
Checked database - you were right had https so I changed it to http.
Didn't fix issue.
Looked for log files, couldn't find them. I'm running IIS6 / PHP5(maybe that's why)
I checked IIS logs, didn't see anything, is there a place that php logs are stored? I changed the error_log variable to C:\errors.txt but no game, still just blank page.
Also, I set permissions to FULL on that directory...
Any ideas?
I’m undecided
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Inappropriate?I'm not sure why there would be no messages in the error log; I'm less familiar with IIS's error log setup. I'll mull it over some more, though.
"I set permissions to FULL on that directory..." Do you mean the log directory, or the templates_c directory? The latter needs to be writable by the web server and is one of the most common sources of this kind of problem.
Also, it sounds like Help Center must be accessing the database, if it was able to write that (incorrect) https URL into the site_settings, but it may be worth double-checking the database host/name/user/password settings (in boot.php) to make sure they're correct. If it can't connect to the database, that would cause these symptoms as well. -
Inappropriate?I set FULL writes to do whatever it wants templates_c directory.
I can't find the log directory you're referring to. I don't know where exactly PHP logs are stored.
As for database, it should be working fine... i'll check it though.
I’m anxious
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Inappropriate?Still no go even after checking database, I even tried root and it's still redirecting to blank page. The permissions for IUSR are as good as they can get and still nothing...
I’m frustrated
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Inappropriate?Another tidbit for you, I changed Configured to "N" in the database and when I re-ran the setup it gets to this link:
http://support.remote-app.com/admin.p...
And just sits there on blank white page... any ideas?
I’m frustrated
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