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How can I use GS for individual customer service issues?
Can Getsatisfaction work to support individual customer service related issues at the same time as being a community support platform. We are an airline and as such the majority of request coming in are related to a particular journey of a customer.
Peter
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Inappropriate?Yes, you can certainly use us for that. A lot of companies do. We also integrate with Zendesk, a very cool and affordable ticketing system, if you are wanting to track individual tickets customers might have and respond to them privately.
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Do you have some examples of a Zendesk/GS integration? -
Companies like Cotweet and Widgetbox use us in this way, and we're putting together a comprehensive case study that will be ready to go next week. In the meantime, I'm happy to talk to you about this over the phone, if you'd like to set up a call! Let me know -- lane -at- getsatisfaction.com.
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