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how do i close a resolved issue
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Well, it's a little different for company employees. As an employee, you have a way to set the status of a topic. So, you can mark it as "solved", and that will be noted at the top of the topic. Also, you can mark your response as the official company answer, so that people see it first when they come to the topic.
We've thought about actually closing topics, but that's still up for debate. Your thoughts are always welcome, so feel free to share.
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this answers the question
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Inappropriate?Hey, Janelle. Well, if you are a customer, you can mark an employee's answer as "answering the question" or "solving the problem". Is that the kind of closure you're looking for, or something else perhaps?
I’m open-ended
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This answers the question
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oh, so only customers can close it ? i'm an employee of citysquares, and i thought that their was a way to close them ourselves. but your way makes more sense - thanks -
Inappropriate?Well, it's a little different for company employees. As an employee, you have a way to set the status of a topic. So, you can mark it as "solved", and that will be noted at the top of the topic. Also, you can mark your response as the official company answer, so that people see it first when they come to the topic.
We've thought about actually closing topics, but that's still up for debate. Your thoughts are always welcome, so feel free to share.
The company says
this answers the question
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Inappropriate?as an employee, how do i marked an issue "solved" ? -
Inappropriate?Janelle: Use the status selector. For example:
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Inappropriate?I don't have that option when i reply. There is no 'what's the status of this problem at the top of the reply box?? '
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Inappropriate?Employees have that option. Are you listed as an employee?
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Inappropriate?Sweet! i finally figured it out. my boss didn't have me listed as an employee.
Thanks for all your help!!
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This answers the question
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Not yet. We have a resolution feature partially built. It will encourage customers to resolve a topic in this way.
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