Get your own customer support community
 

it all boils down to filtering the ideas...

time this may take to implement:
weeks
would this be useful to everyone:
yes, so it would be good to have it by default

how important is this for me:
very important

detailed description:
I think it would be great if companies have the option to display a page where they can inform the community how exactly they decide to accept or reject a suggestion. Something like "idea management policies". Users would be able to imagine why a feature request or other suggestion doesn't make it for so long and more importantly, they would be able to give suggestion for the process of evaluating suggestions itself.

PS: I for example like this known procedure: after discussion of an idea, a moderator makes fills a table with the following four columns: "pro-s", "con-s", "question mark" (things about the potential of the idea not clear yet), "possible applications of this idea in other areas". Once the idea can be clearly seen from these four perspectives is should be easy to make a sensible decision.
Inappropriate?
1 person likes this idea

The company has this under consideration.


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