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Quarantine Gizmo?
What if the window that pops up when you flag "inappropriate" included
- a "Request Immediate Quarantine" check box
so that content that the company believes is clearly out of bounds - either recklessly false (e.g. proven incorrect by the log itself, etc) assertions and/or with inappropriate content - can be removed before it does any damage.
If the moderator is able to resolve the issue to the satisfaction of both, the eventual result - minus the original post - can be posted as an example of how things can be worked out.
While I admire the general priniciples getSatisfaction is following, I believe that the author, the company and the moderators are probably the only ones that will read through and see the eventual solution. Everyone else will speed read and leave with an unjustly negative impression that can lead to real financial damages.
In short, without a quarantine gizmo (or something similar), a relatively small benefit (modelling resolution of even extreme cases for a small audience) is outweighing a much larger risk - real financial damage to company.
- a "Request Immediate Quarantine" check box
so that content that the company believes is clearly out of bounds - either recklessly false (e.g. proven incorrect by the log itself, etc) assertions and/or with inappropriate content - can be removed before it does any damage.
If the moderator is able to resolve the issue to the satisfaction of both, the eventual result - minus the original post - can be posted as an example of how things can be worked out.
While I admire the general priniciples getSatisfaction is following, I believe that the author, the company and the moderators are probably the only ones that will read through and see the eventual solution. Everyone else will speed read and leave with an unjustly negative impression that can lead to real financial damages.
In short, without a quarantine gizmo (or something similar), a relatively small benefit (modelling resolution of even extreme cases for a small audience) is outweighing a much larger risk - real financial damage to company.
I’m discouraged by this whole thing. I understand the principals, but the reality of the impact of negative impressions seems to be overlooked or underweighed.
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The more people who like this idea, the more it gets noticed.
The company has this in progress.
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Inappropriate?Our new tools provide some this control to company moderators. We don't have this feature connected to an "inappropriate flag" quarantine, but we agree that company moderators are in a unique position to determine what makes sense.
If you're interested in getting your hands on the new tools before we formally release them please email amy at getsatisfaction.
I’m in agreement!
EMPLOYEE
