Loading Profile...
Signing up as a user vs. creating a getsatisfaction account
I must be an idiot or the registration process is really confusing. Bear with me...
I'm looking for a nice FAQ/user discussion tool for my company. A few people suggested getsatisfaction.com. I liked what I saw and registered. But, it seems that I ended up with a user account, not a company account. I want to create a getsatisfaction account for my company. I'm guessing that there's a different flow on the home page for this, but really think you might want to do some usabilty tests on this. I spent 20 minutes--ages in Internet user time!--confused and lost.
I assume that when I go back to the Home page that there will be different button to click to open a real account.
I'm looking for a nice FAQ/user discussion tool for my company. A few people suggested getsatisfaction.com. I liked what I saw and registered. But, it seems that I ended up with a user account, not a company account. I want to create a getsatisfaction account for my company. I'm guessing that there's a different flow on the home page for this, but really think you might want to do some usabilty tests on this. I spent 20 minutes--ages in Internet user time!--confused and lost.
I assume that when I go back to the Home page that there will be different button to click to open a real account.
I’m indifferent
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
-
Inappropriate?Ok. To open an account you can go to this link http://www.getsatisfaction.com/compan...
-
Inappropriate?Thanks for sharing that link, Will.
And so sorry you had such a hard time finding it, Rikk. We are currently re-designing the sign up flow so your feedback is helpful.1 Comment
Add a comment
This answers the question
-
Thanks for your reply. I have a few suggestions, but first let me say that I am very excited about your service and look forward to being a long-time customer:
1. I think the site could benefit from some basic guerilla usability. Clearly, it's well thought out and built, but IMO there's no substitute for raw usability.
2. Like many sites, there are really TWO entry points: users and customers. This part was quite confusing to me. I believe that most of USERS will not access your site via your home page (hopefully coming in via your customer sites). And, thus I believe that the home page should be more clearly focused on customers (i.e. folks using GS to service their product). Alternatively, if my assumption is wrong, I would make the split more clear on the home page (e.g. Elance.com): 1) click here if you are using GS, and 2) click here if you are building a site and want to use GS. (you get the idea).
3) Even better, if someone like me creates a user account first and then realizes or decides they want to become a customer, this needs to be much clearer from the My Accounts sections. This is where I got lost. I created a user account (unknowlingly) and then searched and searched My Account et al for a butto that said "turn it on." :-)
$0.02... -
Inappropriate?Great feedback, Rikk. Thanks much. You are right on the money. Funny what you mention in #2 -- we have had a version of the home page in the past that was a "Need Hay" / "Have Hay" inspired page -- basically click button A if you're a company, click button B if you're a customer. But we're actually planning to do as you suggest and move the home page toward more of a company-customer focus because we agree that most consumer-customers don't access GS through the home page.
We love to hear your $0.02 so keep it coming as you have time and feel inspired to share!
I’m grateful
1 person says
this answers the question
-
Inappropriate?Hi Rick,
I just wanted to chime in and say thank you for sharing your usability and design feedback with us. I'm excited that our new home page (which we hope to roll out this evening) is focused entirely on companies and organizations who want to use our service. I think it creates a much cleaner experience and hopefully it will clear up some of the issues that you pointed out in your first post.
As Amy mentioned, we'd love to hear your comments once the new page is live.
I’m happy
CHAMP
EMPLOYEE
EMPLOYEE
