What are your policies on moderation? How quickly will you respond to topics flagged for review?

There's been some good conversation about how GSFN handles moderation. Namely:
http://getsatisfaction.com/satisfacti...
http://getsatisfaction.com/satisfacti...

As the person making the decision for our company about what forum system to use to interface with our users, I have two concerns that are still not well addressed. I would really like to see one or more formal statements from you that address the following:

What exactly are your policies on moderating content?
The only statement I've seen so far is this, from Amy:

- SPAM
- Inappropriate (as deemed by us[GSFn])
- Abuse (as deemed by us[GSFn])
- Crass commercialism (as deemed by us[GSFn])

But this is incredibly terse, obvious, and unsatisfying. As far as I'm concerned, "As deemed by us", leaves far too much wiggle room. Nor do you address a number of gray areas that some of us consider to be important. For example:

• Will you remove obsolete content quoted from a company website if it is no longer valid? (e.g. if a user quotes a company's terms of service in a topic, but the terms of service are later changed?)


• Will you remove, without question, a topic or comment that was posted by the person making the request? (i.e. I post something and decide I want to retract it. Will you remove simply because I ask you to?)


• Under what circumstances will you remove information a company deems proprietary or or sensitive?


• (Readers, please add any other cases you are concerned with to the comments)

How responsive will you be to moderation requests?
I am very worried about GSFN's ability to respond in a timely fashion. Not only have I not seen any formal commitment to responding to moderation requests in a specific timeframe, there are a number of clues that lead me to think this is actually going to be a problem moving forward.

Specifically, Your moderation system seems to consist of Eric (or Amy?) reviewing moderation requests on a case by case basis. You've indicated that your responsiveness on weekends is not as good as during the week.

In a nutshell, how quickly can we count on you to respond? And what guarantee do we have that you'll be able to maintain that responsiveness as the number of people using your service grow?