Why are buried topics showing up in the Frequently Asked Questions (new v2 design)?
I tried to submit praise about the new design this morning but received a crash when I submitted (not sure if this was just an isolated fluke or if this is a systematic problem). But anyway, I soon realized that buried topics were now showing up at the top of our company dashboard. I really appreciated when the dashboard was more of an activity stream with the most recent topics and I wish I had the option to go back to that.
Many of our customers will all experience the same bug (problem) at the same time and click the "me too!" button but there's no reason that problem should show up on the company landing page once it's been resolved.
I think I understand the idea behind the new look; I just think more thought needs to go into exactly which topics are eligible for display there... A good mix of the more common topics in all 4 categories is nice, however I don't see why buried topics should be showing up there. The same would apply for topics that have been merged into a parent or redirected to another topic.

Many of our customers will all experience the same bug (problem) at the same time and click the "me too!" button but there's no reason that problem should show up on the company landing page once it's been resolved.
I think I understand the idea behind the new look; I just think more thought needs to go into exactly which topics are eligible for display there... A good mix of the more common topics in all 4 categories is nice, however I don't see why buried topics should be showing up there. The same would apply for topics that have been merged into a parent or redirected to another topic.

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The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?Hi Jamie,
Buried/merged/removed topics should *not* be showing up here. We'll look into your case immediately. Also, you can indeed get to the topic stream as we had it before. We call this the "all topics" view and the url is http://getsatisfaction.com/[your-company-name]/topics . Hope this helps! -
I wouldn't mark it 'solved' just yet (that topic is still showing up in the FAQ box). -
Agreed. I was a hasty there! -
Inappropriate?Regarding the praise issue: that has since been fixed. Sorry for the trouble!
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Ah, excellent. I don't remember what I wrote but I'm sure you guys can find it in your error emails. :) -
Inappropriate?This is still not fixed. I figure it will probably get forgotten since it's marked as "solved" but the buried topic is still showing up in the FAQ box on our company's home page in GetSatisfaction.
I’m urgh
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Inappropriate?Not forgotten--this is getting addressed today (status revised). My #1 priority.
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Thank you Thor! If I could put a "feeling" of :) on this comment, I would.
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