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Why is an inappropriate comment no longer "under review"?
How does the flagging work. A demo user flamed me for not responding when the getSatisaction log shows that I responded "great idea" within 2 hours - but it happened four months (she mentions she had forgotten all about it in her post). Her comment is also loaded with lots of religious and personal stuff that is way off topic. I flagged her comment as inappropriate. It used to say "under review". Now it's back to "inappropriate." What's happening?
I’m concerned that it has gone from "under review" back to "normal"
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Inappropriate?The reply you flagged is still "under review." I see it in my records, although I haven't responded to it or researched it yet.
Perhaps it shows as inappropriate when you refresh the page or come back. I will have to check with our developers and see if the flagged comment will show as "under review" when you come back to the page later. I'll get back to you as soon as I get an answer. -
Inappropriate?I know from personal experience that the GSFN topic pages currently do not 'remember' that I've flagged something as inappropriate because it doesn't say "under review" when I refresh the page.
However, I *do* know that Eric comes in and moves off topic threads after a few hours so the flagging mechanism works.
There are times when I forget if I've already flagged something, though, so to be on the safe side, I flag it again (which I hope doesn't mean Eric gets two notices).
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Inappropriate?I haven't heard from other folks at Get Satisfaction, but I think that mdy is right: I don't think it "remembers" your flag when you refresh.
Also, feel free to flag multiple times. I do get notified again, which is fine with me. Sometimes, I'll get 10 notifications from 10 different people, or I'll get 4 dupe flags from the same person. I don't mind the dupes. In some sense, it helps show the urgency (or at least the urgency of feeling) of a flagged topic. When in doubt, feel free to flag.
We need to build out notifications a bit more with flags, and I hope that will come sooner rather than later. As you would probably agree, more information would be better, so the process appears more transparent and makes sense to everyone. -
Inappropriate?Yes, this is correct. "Under review" is just a temporary visual state for the user who flagged. However, even though it returns to "inappropriate" when you refresh the page, your flagged item is still on our flag admin page.
Sorry for the confusion! This is certainly an area that needs some work. -
Inappropriate?That's correct Amy. That is a temporary visual state change only for the person who flagged the content. No one else sees that it's under review.
I realize this can be confusing process, but it's currently the only one we've got.
We'd love it if you could share a new idea on how we can make this feature better for everyone.
Thanks!
I’m thankful
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Inappropriate?It also says "under review" if you cancel flagging something... Which is kind of wonky. Either way when you refresh that message goes away.
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