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Broken discussion content
One of my discussion posts has lost all the images that were inserted into it. This is not an edit I have made.
To be more specific, all of the text of the post is still there but all the HTML derived from Textile use of !img(Title attribute content)!url is gone.
It was there this morning when I made a minor edit. But at some point this afternoon without my intervention it had disappeared. At the same time, the discussion list was resulting in an error page but this seems to have since been fixed. The missing content persists, however.
Please, is there a backup that can be invoked.
A. I need this fixed.
B. It can't happen again!
I have mailed support but not heard from them. Please help!
To be more specific, all of the text of the post is still there but all the HTML derived from Textile use of !img(Title attribute content)!url is gone.
It was there this morning when I made a minor edit. But at some point this afternoon without my intervention it had disappeared. At the same time, the discussion list was resulting in an error page but this seems to have since been fixed. The missing content persists, however.
Please, is there a backup that can be invoked.
A. I need this fixed.
B. It can't happen again!
I have mailed support but not heard from them. Please help!
I’m annoyed and frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
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Hey Jonathan,
Nothing was lost, we're deploying a version of the code that fixes the problem of images not showing. That, and this will not happen again - rest assured we've fixed this issue permanently.
We're sorry you had this problem. Thanks for reporting it!
Fred
I’m confident
The company says
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?I will try and get up and running with Jabber as per a Twitter exchange with Fred earlier today but there really ought to be a web-based private chat forum for issues such as these. -
Inappropriate?Hey Jonathan,
Nothing was lost, we're deploying a version of the code that fixes the problem of images not showing. That, and this will not happen again - rest assured we've fixed this issue permanently.
We're sorry you had this problem. Thanks for reporting it!
Fred
I’m confident
The company says
this solves the problem
-
Inappropriate?Thank you. Now sorted.
And the in-page id-based anchors now work.
And the heading typography is much better.
I’m thankful
2 Comments Add a comment
This solves the problem
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Yay! Now *that* makes me happy. Good to know things are sorted. Sorry about all this stuff you went through, Jonathan. -
Now set up for Jabber should something like this ever happen again -- though of course it won't ;)
EMPLOYEE
