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What really is the difference between tickets and tasks?
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Inappropriate?Tasks describe discrete events that need to be completed towards a certain goal in a project (or the project as a whole). An example: to build a car, you might have tasks like "assemble frame", "build interiors", and "build gears system". Completing these tasks would get you closer to completing the project.
Tickets on the other hand usually describe issues you may come across with a project (a ticket is the name for issues on issue-tracking systems). Lets say you are building a software application and you notice problems like "clicking the close button doesn't close the window" or "trying to print documents crashes the application". These would typically be tickets - they're not necessarily tasks but issues with the project process itself.
While tasks are fit for any kind of project where things need to get "done", tickets usually are best used in situations where a project may have issues that need to be tackled by the project team.
I’m glad
The company and 2 other people say
this answers the question
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Inappropriate?Why can't I add a due date to a ticket. We've encountered a bug with our software. I need that bug fixed by "this date". I don't want it showing up on the calendar, so I'm not making it a task. I'd have 300 calendar events. :-P
Can you push an update:
1. allowing a due date to be added to a ticket
2. in ticket view, a column with due dates that can be sorted ascending or descending by date
3. add a drop-down every ticket that we can track status of the ticket, and
4. through site administration, allow me to control what those status are, i.e. "not started", "in progress", "staged for review", "pushed to production", "Closed", etc. ... would like to be able to track progress on a ticket better.
=]
I’m hope y'all have already thought about it and its in the works.
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