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Hello, all.

I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.

To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!

So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.

Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.

And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.

HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.

HP isn't listening but this is the CEOs' email form :-)

Be polite... ...but enjoy.

http://www.hp.com/hpinfo/execteam/ema...

Dispite numerous complaints on this site about HP, it's products and lack of customer care, it's seems that HP isn't listening.

Have a look at the 'recent' activities of the two employees... ...weeks old and none existant. I've had a look through the recent questions and I can't find any replies from HP!!!

HP you are losing customers at a time when you need them the most because of your lack of customer service.

Its a "known" issue we find out after we return it for repair and they return it unrepaired. Now they say they don't have the part AND executive customer relations doesn't care; turns it over to case manager who denies issue and says only he will check into where the part is. WILL NEVER BUY AN HP PRODUCT AGAIN. Meanwhile, my son does not have a laptop.

my hp pavillion dv5000 has stopped working. it is dead. no power. I have checked the power cable it is fine. please help

I have a six month old HP Pavilion DV6500 Entertainment laptop computer. The computer was working fine yesterday and when I turned it on today I received a black screen with no whiting or cursor displayed. I have turned it on and off, attempted to reboot with the HP Recovery Disk, remove battery and plugged it in to recharge. Nothing seems to be helping. Attempts to contact HP support on the phone stated that I'm ringing outside work hours. I have not installed any software and am not running periferral items.

Does anyone have an idea.

Last year I bought a Pavillion Tx1120. It ran hot as everyone else has posted and the battery life sucked because the fan was constantly on. The only way to get the machine to run cooler was to cripple it in power saver mode...

My machine has died 8 wks out of warranty - I paid $1400 for it. Probably power or bios.

HP want $300 + Tax for to repair the machine and will only give a 3 month warranty on the repair.

They were not interested in doing anything to keep my custom when I asked a supervisor on their 'Total Care' chat. This is not what I expect from HP. You guys were great once upon a time. I could rely on your products. I even used to recommend them - at least four others have bought HP laptops because I told them to in the last year. (HP - I can prove this!)

HP has lost my custom - I picked up a new Toshiba for $699 - it runs cooler and just works better. I don't have to cripple it.

So for the sake of a $300 repair - I won't buy HP again and I won't be recommending them - in fact I'll be actively discouraging people to buy HP. That is unless HP amaze me and change the ending of this story by providing real customer service beyond the provision they are obliged to make.

I purchased an HP DV1000 becasue we had purchased many at work. My PC worked up until the warranty expired. I have replaced the cooling fan and tested using other memory chips, hard drives, the wireless card, etc... The PC is not worth replacing a mother board - I am back to using an old dell inspiron with XP. If they want by business again at home or at work (A Large Semi-Conductor Company) - HP needs to either recall or offer discounts to people with these faulty PC's.

Asked HP for rubber pads on top of screen, a Rep stated they didn't have them. Nor will they give me a call when they get them, or email me or notify me in any manner. Told me to try again in a week.

Also, the only thing that they did, is that I can take it to a Service Centre at charge to me.
I'm barely into my first year with this laptop. It's already got problems.

HP, I use to recommend you. Now, I wish I bought a Dell!

Dear Mark - I am sending this email to inform you of the terrible service I received not only from Brad Bethurem, but also from the technician who LIED to me and opened a Service request stating he would replace my AC adapter for my DV-9400 entertainment laptop. I was then placed on hold transferred to technical support and spoke to Brandon (employee number 5021944 ). Brandon informed me that i had been misled and he would not replace the ac adapter as i was previously informed. he in fact told me he would replace my motherboard under a different service request because , he informed me that the soldering on the video and wireless card are also bad and should be replaced. I bought this laptop just over a year ago> I had video problems and had to replace the laptop. Now the ac adapter is bad and also the motherboard? this leads me to believe that not only is the quality of the device is bad but also the support is TERRIBLE. I have been on the phone now two hours, and still no SUPPORT, they also told me they could not put me in touch with the tech who opened the request because hp is " Too Big " I helped to make hp big with my $ 900 dollar purchase and this is what i received. I will not purchase or recommend your products to any of my customers again. Thank you for your time.

Brent Billingslea
CEO
Exxcentrix Consulting INC.

HP Pavilion DV1000 (DV1355) has been working fine up until yesterday but will no longer switch on. No power indicators, I have changed batteries and A/C adapters with no luck. Can anyone help? or is it dead and buried?

Why webcam has no focus. cant focus cam. reinstalled device manager driver thingo. why it not work??

i keep getting the "HP Network Devices Support has stopped working" error message in Vista using HP printer drivers -- looks like a problem in the software bundle they install.

evidently there is a workaround i can try at http://forums1.itrc.hp.com/service/fo..., which is to disable the "CUE AutoDiscovery Servivce", and i've now tried that.

this really should get fixed in the software itself. HP, feel my pain!

my new laptop dispay is gone - Compaq pressario and I am out in India, need to get fixed here? anyhelp

Qik does not work on my HP iPAQ 614

HP vs17c monitor goes blank within a few seconds, I believe due to capacitor failures on powerboard. Speaking with repair techs, it is apparently common that HP LCD monitors are failing in 3 to 4 years due to improper placement of capacitors near heat source and under backplate which exacerbates the problem. My 12 year-old CRT works fine but my 3 year-old 17inch HP LCD is dead, due to bad design.

Labor expense to have it fixed would likely exceed cost to replace it. Please engineer the systems not to fail at end of warranty or to allow simple customer repair (e.g. power supply module). Also, please make commonly known issues with products available via website. I had to go to google and talk to monitor repair techs to get the lowdown on the issue.

I gave my wife an IPAQ 111 as a gift and during normal usage, the screen was being scratched by the stylus. I called HP customer service and was told that the stylus should not cause scratches. If I sent the product in they would examine it and repair it under the warranty if it was defective. There would be a charge of $49 if the problem was not covered under the warranty. After HP examined the unit we received a call and were told that the warranty did not cover physical damage and we would be charged for the service. I believe that a reputable company should cover a product that is obviously defective. I will never buy another HP product and will not recommend HP to anyone that I know.