Get your own customer support community
 

Question settlement escalation

A couple of users have asked if there is an escalation process if they disagree with the question settlement. At the moment there isn't however I'd like to try something out. What I am proposing is when a settlement is disputed I will post the dispute here and you can comment what you think the correct settlement should be. We will then use the consensus to re-settle the question. I'm just checking with the user if he is happy for me to copy his email here (not including personal details of course).
Inappropriate?
3 people like this idea

User_default_medium