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Adding javascript snippet gets me "Opps! (2)"
I am trying to add the javascript snippet at my site (doesn't use any standard blog system, it is home-made and hadn't any commenting abilities till now).
When I add it I get an "Opps! (2)" where I put it (below article). Also after I press "Finish" back to the Intense Debate "add javascript snippet" page, it redirects me to "http://intensedebate.com/editacct/0" and displays "Invalid account. Your accountid is invalid.".
When I add it I get an "Opps! (2)" where I put it (below article). Also after I press "Finish" back to the Intense Debate "add javascript snippet" page, it redirects me to "http://intensedebate.com/editacct/0" and displays "Invalid account. Your accountid is invalid.".
I’m confused
2
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Inappropriate?When this happened to my WP blog, it was because my plugin download was corrupted.
Perhaps try reinstalling the script? (There is an option in your site Dashboard)
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Inappropriate?I think that the problem is deeper as after I press finish, it doesn't save it to my dashboard (instead, I get the second error I've reported above). I have also checked that I have the correct snippet and doesn't seem to be corrupted when I see the HTML output.
I’m frustrated
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Inappropriate?I have the same problem installing the javascript snippet on my home-made site. 'Oops(2)'1 Comment
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This solves the problem
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Does it save at your dashboard or you also have the same problem as me and you have to add it each time? -
Inappropriate?Thanks for reported this. I apologize for the frustration. Installing IntenseDebate on a custom blog usually requires our handy-work to troubleshoot unforeseen issues.
Saxtus & buzzcritic - what is the URL of your blog? If you're using a blog template, could you please send it to me?
I appreciate your patience as we work t get this all sorted out.
Sincerely,
Michael
support@intensedebate.com
db0 - thanks for jumping in here. I appreciate your help. I think it's about time we get you some training on how to further help troubleshoot these issues!!! :)
I’m confident
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Inappropriate?Please give your install another try. We believe we've found and corrected the issue. Please let me know how it goes.
Thanks again for your patience.
Michael
I’m confident
2 people say
this solves the problem
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Inappropriate?It worked fine now.
When localization support is added as well as different charset support (I am Greek), I will use it.
I’m unconcerned
3 Comments Add a comment
This solves the problem
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Hmm, didn't notice that it does not allow Greek chars. I'll try it out as well
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They are supported on the target site but get distorted on intensedebate.com if target site use custom charset instead of Unicode.
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Language support is on our list. We'll have it in the future. Sorry for the inconvenience.
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