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Hi Jose,

We've had a few users who have had this problem but I'm still trying to pin down exactly why it's happening.

I think you mentioned in your support ticket that your blog is set to Portuguese; I've just confirmed that it's not related to your blog being in another language (I set up a blog in Brazilian Portuguese and it worked fine), so we're going to have to look at what else could be causing the issue.

Do you know if you have access to your server's error logs? Sometimes your webhost will allow you to access these files so that you can see what's causing problems (although a lot of web hosts don't). If they provide access, then please try the following set of instructions. If they don't, then we can see if we can get something else to work :)

1. Log into your WordPress blog, install the plugin but leave it deactivated
2. Go to your plugin editor (Plugins > Editor) and select the IntenseDebate plugin in the box (top-right, in WP 2.8)
3. Go to line 37 of the code and change this;

define( 'ID_DEBUG', false );

so that it reads

define( 'ID_DEBUG', true );

4. Save the file
5. Activate the plugin via the Plugins page
6. Try setting up the plugin again
7. If it still doesn't work, the changes you made will be logging some information that can help us figure out why in your server's error logs. Access them however your host provides access, then send us the last chunk (there should be a timestamp/date as the first part of each line, so you can figure out which ones relate to the last 10 minutes or so and just send us those).
8. Make sure you change that line in the plugin code back to: define( 'ID_DEBUG', false );

Once you have them, please email them to support@intensedebate.com; Please DO NOT POST THEM HERE.

Thanks, and looking forward to getting this issue sorted out.

Beau