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When I try to access my moderate page I get 502 Bad Gateway
When trying to access my moderation page I get an error:
502 Bad Gateway
http://www.intensedebate.com/moderate...
502 Bad Gateway
http://www.intensedebate.com/moderate...
I’m frustrated
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Hi Ariel,
I apologize for the delay on this. I'm sorry that this hasn't moved faster, we're working on several critical projects that need to be completed, and then we will be able to get this all sorted out.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com. Eventually we will be shifting our forums to our own internal system using TalkPress (a fellow Automattic project) which will offer us much more control and customization options.
Thank you,
Michael
The company says
this answers the question
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Hi Ariel,
I apologize for the delay on this. I'm sorry that this hasn't moved faster, we're working on several critical projects that need to be completed, and then we will be able to get this all sorted out.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com. Eventually we will be shifting our forums to our own internal system using TalkPress (a fellow Automattic project) which will offer us much more control and customization options.
Thank you,
Michael
The company says
this answers the question
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Inappropriate?Ben, we're taking a look.
Thanks for your patience,
Michael -
Inappropriate?Ben, sorry for the delay. You've got a few thousand comments to be moderated. This is causing the issue. We can bulk moderate them for you. Would you like us to approve them or delete them?
Thanks for your patience,
Michael -
Inappropriate?I have this same problem on my site http://newlutheran.com. I had several thousand comments (the *vast* majority being spam) in my moderation queue. I ended up having to deactivate IntenseDebate because I couldn't remove them all (bad gateway). I've since set up the Akismet plugin to take care of the spam directly in WordPress but when I try to set IntenseDebate back up it still says there are thousands of comments that need to be moderated. Is there a way to basically start over?2 Comments Add a comment
This answers the question
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I apologize for the major delay. I'm happy to take a look if you're still interested. Please let me know. Thanks -
Yes still getting it (just attempted to moderate again). Thousands of spam comments in the queue. No way to ditch them. Unfortunately, I had to migrate to another product for comment management on my site.
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Inappropriate?I receive a 502 gateway error when I try to access my comments page via WP for my site offbeatbride.com:
According to IDC, while there are 100+ comments in my Spam folder, there are ZERO waiting to be moderated, so this may be a different issue than the one that initially prompted this thread.
If I refresh the comment moderation page, the 502 error goes away.
I’m mildly confused
1 Comment Add a comment
This answers the question
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Sorry for the delay. Are you still getting this? Sometimes this occurs when there are hundreds of comments to moderate and is a loading error due to the volume. We're currently redoing the moderation page to correct this issue. Please let me know if it is still happening.
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Inappropriate?Michael I am still experiencing this issue. I'm confused though: I don't see hundreds of comments to moderate, either in IDC or WP. If that's the issue, then something's REALLY broken with the UI, cuz I can't even find the comments that supposedly need moderation.
I’m grumbly
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Inappropriate?I see that the IDC moderation pages have changed a bit -- however when I go into my Spam (100+) folder and try to delete all my spam, I get a 502 error and the spam isn't deleted.
I’m eager to have this one resolved.
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Inappropriate?Hi Ariel,
I apologize for the delay on this. I'm sorry that this hasn't moved faster, we're working on several critical projects that need to be completed, and then we will be able to get this all sorted out.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com. Eventually we will be shifting our forums to our own internal system using TalkPress (a fellow Automattic project) which will offer us much more control and customization options.
Thank you,
Michael
The company says
this answers the question
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Inappropriate?Hi Ariel,
I apologize for the delay on this. I'm sorry that this hasn't moved faster, we're working on several critical projects that need to be completed, and then we will be able to get this all sorted out.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com. Eventually we will be shifting our forums to our own internal system using TalkPress (a fellow Automattic project) which will offer us much more control and customization options.
Thank you,
Michael
The company says
this answers the question
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