not receiving emails

Hi Softwarecat!

I'm sorry Sandy didn't make it in on time her first day. I assure you that this was all our fault, not hers -- she was most likely wondering why everyone else had overslept.

Please do give it another whirl. And in the meantime, is there anything I can remind you about? Move the car? Wash the dog?

Rael

Um, thanks for that, packtdavidb ;-)

Thanks for the vote of confidence, softwarecat. A start up in Oregon? What's that like? ;-)

Hi Non-Sequitur,

Thanks for your thoughtful suggestions!

For an out-of-band email process with the ability to pick and choose topics you're interested in, GetSatisfaction's "Follow this topic" functionality seems to fit the bill.

For Sandy status updates, visit http://getsatisfaction.com/iwantsandy... and click the "Follow this talk topic" link beneath the first post.

If you're also interested in any new features, fixes, etc you might also consider following the "Updates" topic at http://getsatisfaction.com/iwantsandy.... We post there with detailed notes whenever we push a new version of anything to our servers.

(Do make sure you have your GetSatisfaction account set up send you email about topics you follow (under Account > Email & Notifications) [see http://getsatisfaction.com/satisfacti... for more info].)

We are usually pretty on the ball about posting to there when there are status updates (good and bad) to report. And it is completely out-of-band and so doesn't rely at all upon Sandy or iwantsandy.com being available.

Having this on the main site wouldn't be much of a protection in the eventuality that the site weren't reachable, I'm afraid.

The one thing that would have made all of this probably a lot smoother today would have been if I'd moved a little faster to post in the first place.

If you've any suggestions or pointers to other things that might have worked well, please do pass them my way. While balancing fixing the problem and reporting back with anything approaching helpful details is prime for me, anything else I can do to accomplish more of both of these goals is pure gold!

Best,

Rael

Hi Non-Sequitur,

I hear you. And good points all.

We have myriad systems and scripts in place to check and triple check everything, texting/paging and otherwise notifying us at all hours if something even seems close to being a problem. Unfortunately this was one of those rare conditions where something we had not anticipated bit us (and you). We've new systems going into place right as I type this to make sure this edge case and any others we can anticipate around this issue won't come up again.

As for a status message on the site, coincidently enough one of the things I added to the site just yesterday was a message banner through which we can notify Sandy's clients of any issues (specific to them or otherwise). It is already in action for issues around account activation, but I'd just not yet had the chance to enable additional notifications. That'll be in tomorrow, I can assure you.

Rael