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Missing synths.
2 synths are missing from my synths. The text and link to the view are there and work, but there is no thumbnail or synth.
The problem Is MikeOTTs synths. I would have thought this is a live labs problem - as it is specific to me.
Perhaps this is not the right place to post, but I cannot find another support point for Live Labs.
The problem Is MikeOTTs synths. I would have thought this is a live labs problem - as it is specific to me.
Perhaps this is not the right place to post, but I cannot find another support point for Live Labs.
I’m frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Thanks Mike, it looks like one of our servers had a hiccup last night. As of this morning we've rolled over to a backup server and we are investigating the cause of the problem. Everything should be working now.
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Inappropriate?Thanks Ken, unfortunately they are still missing.
The image is the error message for one of the images (the synth)
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Inappropriate?Mike -- we agree that things aren't fixed yet. Sorry about this.
We're seeing about 10% of all synths are not currently accessible. We're on it, and will report back here when this problem *is* resolved.
David Gedye
Photosynth Group Manager -
Inappropriate?Update...
All but about 2% of synths are back online now. Mike -- all yours seem to be fine.
We're working on the final 2%, but this may take a couple of days. Our apologies to those people who are affected.
1 person says
this solves the problem
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Inappropriate?David - Thank you very much indeed.
I can only guess how much work is involved - good luck with the rest.
I’m thankful
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Inappropriate?We did resolve the problem with the remaining synths last Wednesday, so all content should be back online - please let us know if you see any further problems!
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