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Database Problem with Office 2008 for Mac
I have used Office '04 on the Mac for years. I picked up Office '08 this week and have had nothing but problems. Once installed, its telling me that there is a problem with my Entrourage database and won't allow me to rebuild as the assistant continues to crash and/or fail. Anyone else have this problem? If so, how have you solved it?
I’m pissed off at MSFT!
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Here is how I solved it:
1- Deleted "Microsoft User Data" folder under Documents
2- Deleted all com.microsoft.* under ~/Library/Preferences
3- Deleted Microsoft folder under ~/Library/Preferences
I then re-ran Office Setup Assistant, and problem solved.
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Inappropriate?I also have the exact problem. All I did was updates Office 04 to 2008, and it will not let me backup Entourage or rebuild it. The program works ok, but I cannot do any kind of backup.
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this answers the question
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Inappropriate?Re: Database Problem
I had this same problem and got around it in this manner.
I coped all the data and applications and preferences to a firewire drive. I then turned the drive off and Formatted my startup drive and installed Office 2008.
I then copied everything back from the firewire drive. I now had Office 2008 working and Office 2004 working. I have been using Office 2008 applications with success to date but Entourage 2008 is unable to import my data, contacts and emails from Entourage 2004.
So I'm stuck using Entourage 2004 for email. I hoping someone with more knowledge that me can offer a fix or solution as I cannot afford to lose my accumulated emails and contacts.
Monte
I’m very, very frustrated at this point.
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Inappropriate?Here is how I solved it:
1- Deleted "Microsoft User Data" folder under Documents
2- Deleted all com.microsoft.* under ~/Library/Preferences
3- Deleted Microsoft folder under ~/Library/Preferences
I then re-ran Office Setup Assistant, and problem solved.
12 people say
this answers the question
8 Comments Add a comment
This answers the question
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I had the same problem and I solved it as well -
I had this problem and this solved it for me too. Thanks @jackietreehorn
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I can't believe it... it worked! Thank you so much
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THANK YOU! You are awesome. I don't know how you figured out how to do that, but it was pure genius!
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Thank you sooo much.
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I think that this error came when I tried to set my wife's user name up with the same Office. It made 2 databases in the same preferences folder. not sure but now we share and this fixed my problem.
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THANK YOU!
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THANK YOU SOOO MUCH!! this prob has been bugging me for the longest time.
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Inappropriate?This didn't work for me unfortunately.. I think I may have some other problem as well, because my Office Setup Assistant crashes when I try to enter my personal information. -
Inappropriate?Hello Your Best Bet Is To Uninstall The Whole Suite Then Do A Custom installation Avoing Entourage At All Costs
I’m Frustrated At Entourage
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Inappropriate?OK - I've tried all your solutions. It can't find my database even though I replace the new one with the old. So Entourage 2008 is total crap. If you have any other solutions, I'm all ears. Looks like I blew a lot of money on something I can't use. No reason to update Office. I just didn't want to get left behind with 2004 Entourage. Waste. -
Inappropriate?This helped me. Now i want to upgrade. That's even more difficult!
I’m frustrated cause no human can upgrade office 2008 (12.0.0) to 12.1.1 or 12.1.2
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Inappropriate?I have been having this problem since Office 2004. Very scary. I basically had to start a new identify when this problem arise every time.
If you delete the "Microsoft User Data" folder under Document, won't you have lost your entire Entourage Office 2008 identities and databases?
David -
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Inappropriate?It worked for me too :)
I simply deleted the Microsoft User Data on the Documents file.
Thanks
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Inappropriate?thankx a lot jackietreehorn for ur help. problem solved.
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Inappropriate?If you delete the Microsoft User Data folder, you lose all of your account settings and contacts. How is this an acceptable solution? Has anyone found a workaround for this that doesn't require you to start from scratch?
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Inappropriate?Thank you! It worked for me.
I deleted
1 "Microsoft User Data" folder under Documents
3- Microsoft folder under ~/Library/Preferences
Was unable to find:
2- all com.microsoft.* under ~/Library/Preferences
And ran the Office Setup Assistant.
Then the dreaded error pop up disappeared.
Much appreciated!
I’m Hoping this won't screw up other settings
