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Saw your note on reactivating Microsoft Vista
ahimsauzi
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Inappropriate?Apologies for the hassle you noted, that it took "an hour just to reactivate my bought and pay for Microsoft Vista."
We're interested in getting more information about your poor experience: If you'd like to share details, please go to http://blogs.msdn.com/mthree/contact.... and fill out the resulting form with your contact info and I will escalate to the product team. (It's the contact link from http://blogs.msdn.com/mthree, under the This Blog heading on the left hand nav, "Email" )
1 person says
this answers the question
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Inappropriate?Hi there - very simple scenario. I bought Vista to improve my workflow and 30 days later I had to waist nearly two hours reactivating Vista. My experience dealing with customer support. My initial call was somewhat encouraging but once I was transfered out of the US based customer service things got out of hand. Now, I have nothing against foreign tech support however it seems that those guys are given erroneous information as to which department deal with what subject. So, for the next hour I was tossed around between the various Vista support departments(restructure?) until the last agent came on and in about 8 minutes provided me with 9 sets of 6 digits numbers that activated my version of Vista.
To me the whole process speaks to the lack of efficiency that became synonymous to most Microsoft products and to be honest it is in those small details that the company fails to satisfy its clients. For example, I see no reason why an activation email could have not been sent once my ownership of the product was verified.
On another note, For some reason I had to change my region on my Vista to Israel in order to be able to type from right to left(again should be a simple task but there is no feature that does that and although I was led to believe that changing the language will suffice, that was not the case). It may have been that because that change my version of Vista, bought at a US retail store, may have been flagged. If that is the case we are again dealing with a policy that does not have customer need and satisfaction in mind.
Lastly, for a two hundred and somewhat dollars I spent on purchasing Vista, I had to invest another two hours of my time(valued at $75 and hour) to actually use the product. I am asking you does this sound like satisfaction?
Please know that my frustration does not lie with you and I truly appreciate your reply to my online rant. Hopefully this all will bring about some change.
Sincerely,
Ahimsauzi -
Inappropriate?Thanks for taking the time to provide your feedback, Ahimsauzi. I apologize for the difficulty you had in reactivated your copy of Vista. I'll share this with the product and our services team.
EMPLOYEE
