Loading Profile...
No support for Seattle City Light and PSE in 98199 zip code?
I'm a Seattle City Light and PSE customer in 98199 zip code - Hohm does not support my provider? What gives? Both of these orgs are listed as supported in the MS press release - it's the only reason I signed up.
I’m sad
6
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
-
Inappropriate?Thanks for your message. We are proud to have announced our partnerships with Puget Sound Energy and Seattle City Light and are working with them on establishing their automated data feeds. We hope to have these available soon. Until then you may opt to manually input your energy data from your bill.
Thanks,
Travis
I’m confident
-
Inappropriate?I would very much recommend adding clarification to the 'partner' section showing the current level of involvment with data feeds. I too was confused by how it didn't recognize PSE yet it showed them very prominately in the partner section. It would have also made sense to show them as a selection when you put in the zip code with the information that data feeds are not available yet. I wasted about 20 mins seeing if there were other names, trying abbreviations and the rest wondering if I had typed something incorrectly in the free-form box that was making it not recognize PSE.
1 Comment
Add a comment
This solves the problem
-
I agree with Curtis - making the status (and timeline for support) really clear on the partner page would reduce the feeling of disappointment I have right now. -
Inappropriate?Thanks for the feedback....we'll incorporate something to elevate the status of the partner datafeeds shortly. Thanks again.
Regards,
Travis -
Inappropriate?I was also really frustrated by the fact that all of the press releases state Seattle City Light is supported, and yet, it isn't supported.
I’m frustrated
-
Inappropriate?I'm not sure if the SCL announcement hit the boards here, but SCL datafeeds are live. You won't get gas data yet since we're still working with PSE to finalize their data feeds.
EMPLOYEE
EMPLOYEE
