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EMPLOYEE
Firefox crashed.
rickrey
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
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Hi my name is Josh (:myles7897), I volunteer giving support at Live Chat, http://support.mozilla.com/chat.
The most common types of crashes are caused by add-ons. Please try safe mode. Safe Mode is a special way of running Firefox that temporarily disables extensions, themes and toolbar changes. If your problem stops while in this mode, we can find the item that is causing the trouble.
Full safe mode instructions are at http://support.mozilla.com/kb/Safe+Mode.
If safe mode doesn't fix the problem try this article, http://support.mozilla.com/kb/Firefox....
I understand that if crashes are random, it is going to be hard to troubleshoot in safe mode. If this is the case just supply me with the add-ons that you have installed and I'll see what I can do.
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Firefox support can be found in the form of a knowledge base, you can ask a question at support.mozilla.com, visit our chat room at irc.mozilla.org #firefox, or just post here at Get Satisfaction.
I’m in love with Firefox 3
The company and 1 other person say
this solves the problem
Get Satisfaction loves Zappos because they care about customer service.
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Inappropriate?Hi my name is Josh (:myles7897), I volunteer giving support at Live Chat, http://support.mozilla.com/chat.
The most common types of crashes are caused by add-ons. Please try safe mode. Safe Mode is a special way of running Firefox that temporarily disables extensions, themes and toolbar changes. If your problem stops while in this mode, we can find the item that is causing the trouble.
Full safe mode instructions are at http://support.mozilla.com/kb/Safe+Mode.
If safe mode doesn't fix the problem try this article, http://support.mozilla.com/kb/Firefox....
I understand that if crashes are random, it is going to be hard to troubleshoot in safe mode. If this is the case just supply me with the add-ons that you have installed and I'll see what I can do.
--
Firefox support can be found in the form of a knowledge base, you can ask a question at support.mozilla.com, visit our chat room at irc.mozilla.org #firefox, or just post here at Get Satisfaction.
I’m in love with Firefox 3
The company and 1 other person say
this solves the problem
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Inappropriate?Hey Josh, thanks for overhearing this and posting your feedback. The crash was definitely related to the Google Notebook add-on. I knew it was a bit buggy with FF3, but of all the times to crash... it chose a really, really bad time. Hence my Twitter.
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Inappropriate?I am glad to here that your Firefox woes are over.
I am marking this problem as solved. If the same problem persist, please just reply. If a new problem arises, contact support or start a new post here.
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Firefox support can be found in the form of a knowledge base, you can ask a question at support.mozilla.com, visit our chat room at irc.mozilla.org #firefox, or just post here at Get Satisfaction.
I’m happy
