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Double clicking on a message results in a blank screen WAS:HELP!!!!!!!!!
When I double click a message there is just a blank screen. What is wrong.
Thank you
Thank you
I’m frustrated
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?In the future, please use more descriptive titles. Imagine if all your e-mail had the subject line "IMPORTANT" or "An e-mail.", it would be hard to tell which ones are which.
If you single click an e-mail, do you see anything in the preview pane? When you say "blank screen", do you mean no toolbars or anything, just a large white box? -
Inappropriate?Thomas is right,
We need more information in order for the community to help you further.
Please
Provide lots of details about your problem In the description of your problem
1. list your mail service provider (e.g. gmail, hotmail, comcast, etc)
2. email protocol (POP or IMAP)
3. Without telling us your e-mail address or account name, what are your server settings, including server name, port number, and choice for "Secure Connection" for:
Tools->Account Settings->*account name*>Server Settings?
Tools->Account Settings->Outgoing Server (SMTP) (at the bottom of the list of accounts on the left)>*server*>Edit?
4. operating system (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version
5. add-ons/extensions you have installed
6. what you did (a detailed, succinct numbered list NOT long descriptive paragraphs
COPY this example and modify as needed), what happened (including exact error messages) and what you expected.
The more information you can provide, the better the community can help you.
I’m happy
EMPLOYEE
EMPLOYEE
