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Why do O2 refuse to unlock your iPhone when you come to the end of your contract?

I would like to know why O2 won't unlock your iPhone (even for a charge) when you come to the end of your contract.

Many European operators offer this service, (they send your IMEI number to Apple, then when you next connect your iPhone to iTunes, you are sent a carrier update that unlocks the iPhone), so why doesn't O2?
 
sad I’m locked to O2
Inappropriate?
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