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Offbeat Guide not generating properly?
I requested a guide a number of weeks back, and since the day I requested it, it seems to be stuck actually generating. For a number of weeks it's been stuck on 13%.
I’m confused
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Inappropriate?Hi Josie,
We took a look at your order and there was definitely an issue on our part. We've fixed it and your guide is available from your account www.offbeatguides.com/stuff - you can download your PDF from there (and your book will arrive before your trip dates).
You can also update your PDF by adding/removing chapters or adding custom chapters before your travel dates.
If you need a direct link to your order or to your PDF, please feel free to email me directly at eric@offbeatguides.com and I can send you that information.
I'm sorry for the delay and thank you for bringing this to our attention!
Cheers,
Eric
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Inappropriate?I see this to only I don't even get to 13%. It's just spinning. Can you please take a look at order #16912 asap
I’m frustrated
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Hello Joakim, the problem has been fixed, I sent you an email with all the details.
Regards
Alexandra -
Inappropriate?Hi Joakim,
Thanks for pointing this out to us. We are looking into this right now and will get back to you as soon as we have fixed it.
Best, Alexandra
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