safari is down again!!!?!

Safari is down again. It's down so often that I've memorized how your AJAX client crashes IE (it happens when you try to pick "Safari Online" from your cute little product picker... great way to make sure you don't get any problem reports--crash the user's browser!!!). How do I get a refund for days the system is useless to me?? Always happens after about 10PM PDT--exaclty when i want to use the sytem to read up!