Old rating gone after chaning domain name

Yep. no problem. We'll convert the old ratings over but as you can see from this thread it takes a bit of time. We plan on having the conversion finished for you by Monday.
Thanks,
Kate
The outbrain Team ( Delete or Edit)

Hey, All of the old ratings have been converted to your new URL. Let me know if you run into any issues.
Thanks!
Kate ( Delete or Edit)

Hi ariffaizal6, I'm not really sure what you're asking. You still can't fix what? Have you changed from one domain to another like the rest of the users on this thread? The ratings are saved to the post based on the URL so if you move them to a new address and don't want to loose the rating history we have to manually update the new domain. Is that what you would like us to do?
Let me know.
Thanks,
Kate
The outbrain Team ( Delete or Edit)

Hi ariffaizal,
We merged your rating history. hope this was what you were looking for. Let me know if you have any other questions moving forward.
Thanks,
Kate
The outbrain Team ( Delete or Edit)

HI Doron,
Sorry about the delay - we actually ran into a bug while trying to combine the ratings for your site. We're still working on it but it might be a bit longer wait. I'm really sorry for the inconvenience.
Best,
Kate
The outbrain Team ( Delete or Edit)

Hi doron,
Your rating history should be merged now. We came up with a workaround for the bug.
Enjoy!
Kate ( Delete or Edit)

Hi zoolien, We've merged your old reports and your new reports - this should fix the problem. Feel free to contact me directly if you are still experiencing issues. kate@outbrain.com
Kate
The outbrain Team ( Delete or Edit)

Hi Steve,
I don't think there should be a problem making this change for you. Since this is a manual process it will take some time (probably at least a week). I'll let you know when we've made the change or if there is a problem.

Kate ( Delete or Edit)

Hi Steve,
Your rating history has been merged. Thanks for your patience.
Kate ( Delete or Edit)

Hi,
Can you please send me a list of your old urls and the corresponding new urls? I want to make sure this merge is possible.
kate[at]outbrain[dot]com
Thanks,
kate ( Delete or Edit)

I'm trying to understand if this is just a domain change or if it is also a structural change to the url. To merge ratings we need to match up old and new versions of the same post and if it's not a simple search and replace we need an excel which matches them up for us - is the rest of the url for each post identical to what it was before just with the change of the domain or has the rest of the url changed as well?
Kate ( Delete or Edit)

Ok No problem. I'll add your site to the queue. It may take several days to complete the process.
Thanks,
Kate ( Delete or Edit)

Hi Saifuddin,
My apologies for the delay. You are in the queue and we have not forgotten about you. We should have the changes completed next week.
-Kate ( Delete or Edit)

Hi, I will ask our team to merge the ratings from the two domains. Should be completed in a couple of days.
Thanks,
kate ( Delete or Edit)

Hi saik,
I'm sorry for the delay. We have many user in the queue waiting for a merge. It should be done shortly.
Thanks for your patience.
Kate ( Delete or Edit)

Hi saik,
Your rating history has been merged, thanks for your patience.
Kate ( Delete or Edit)

Hi 143,
I've asked our team to merge the ratings from the two domains. Should be completed in a couple of days. I can let you know when it's completed.

Thanks,
Jackie
Jackie[at]outbrain[dot]com ( Delete or Edit)