Tink's dashboard

Tink replied on September 02, 2009 15:28 to the problem "Incorrect Dr. Info" in change:healthcare, inc.:

Hi Dawn,

Thank you for sending this information our way. I have gone ahead and updated Dr. Shugerman's profile with the correct number and business hours.

Thanks for the help!

Katrina

Tink replied on July 20, 2009 19:11 to the problem "Sending issue" in change:healthcare, inc.:

Thanks Irene! That clears up my confusion. I will make sure to let the development team know that you had problems with the submit button, and have them take a look at it.

Also thanks for the feedback. I agree that wellness is important, and in the long run less expensive to maintain good health. We have had such great response to our request for feedback, that we are still sending out small gifts to users as they continue to chime in. If you would like to send your contact information to info@changehealthcare.com, we will get a gift (to say thanks!) out to you in the mail!

Katrina

Tink replied on July 20, 2009 18:26 to the problem "Sending issue" in change:healthcare, inc.:

Hi Irene,

I am a little confused about what you are having trouble with. Were you trying to post a comment on a profile page, such as a doctor or prescription? If so, you must be logged into an account to post a comment. However, the system should have prompted you to log into your account.

We do not like it when our users have trouble with the site. Please let me know if I can help in any way!

Thanks,

Katrina

Tink replied on July 20, 2009 18:17 to the idea "Expensive tests" in change:healthcare, inc.:

Hi Gloria,

That is a great suggestion! As a greater portion of health care costs get pushed down to the consumer through high deductible health plans, and other types of plans that have a consumerism aspect (such as a coinsurance), cost becomes a real part of an individuals health care decision making process. Though it can be an intimidating first step toward playing an active role in your health, talking to your doctor about the why he has chosen a specific drug, whether there are generic alternative, and/or ordered a test is incredibly important.

Thanks for your words or wisdom! We are giving a change:healthcare gift to individuals who are providing us with feedback. If you would like to send me your contact info via email at info@changehealthcare.com, we will get a gift out to you in the mail!

Best,

Katrina

Tink replied on July 17, 2009 11:53 to the praise "Don't change anything" in change:healthcare, inc.:

Thanks Charlie! I'm happy to hear that you like it.

Tink replied on July 16, 2009 20:15 to the idea "Feedback" in change:healthcare, inc.:

Hi Jim,

Thanks for the feedback. We are actually working on "telling our story" as we speak, with new videos and content integration. We would love to hear any more feedback, comments and questions, as you continue to explore the site.

We are giving users who provide us with feedback change:healthcare gift packs! Though you were not one of the first ten, we are giving away additional packs due to the overwhelming amount of feedback. If you would like to send me your contact information (info@changehealthcare.com), I will get you a gift pack in the mail.

Thanks again!

Katrina

Tink replied on July 16, 2009 19:16 to the praise "Looks good" in change:healthcare, inc.:

Great to hear Steve!

Thank you for providing us with feedback. I will look forward to hearing whether or not the system provides a better mousetrap for managing your medical bills. If you have any comments, feedback, or questions please feel free to contact me at info@changehealthcare.com.

We appreciate your feedback and are showing our appreciation by sending our users a change:healthcare gift! If you would like to send me your contact info (via email) I will get one in the mail for you.

Thanks again!

Tink replied on July 16, 2009 17:33 to the problem "Error occurs when searching for provider with location" in change:healthcare, inc.:

Hi Stella,

We are on it! Our dev team has identified the problem and we hope to have it fixed something this evening. We really appreciate you taking the time to look around the site!

If you have any more comments and feedback, please send it my way by contacting me at info@changehealthcare.com. If you could also provide me with your contact information, I will get a change:healthcare gift pack out you in the mail!

Thanks for providing us with this information!

Tink replied on July 16, 2009 17:07 to the problem "Page Not Found" in change:healthcare, inc.:

Hi Shepley,

We have found the problem and we are working on fixing it. Thank you for pointing it out. Our dev team will send an updated message when the problem has been fixed.

Thank you so much for pointing this out. We are so thankful for your feedback... and are sending change:healthcare gift packs to the first ten users who contacted us! And you are one of them! If you would like to send your contact information to info@changehealthcare.com, we get it out to you in the mail!

Thanks,

Katrina

Tink replied on July 16, 2009 14:44 to the problem "Incorrect Informaiton" in change:healthcare, inc.:

Hi lilgeorgiagirl,

I want to start by saying thank you so much for the feedback! We love to hear from users and we take suggestions and comments to heart (by implementing changes like the new design and navigation).

I am sorry to hear that it took so long to find (unfortunately incorrect) information on our site. We want to make using our tools as easy as possible. Our physician information comes into our system from multiple sources, but we have yet to obtain data for the entire country. We are certainly working on it! If you have any specific suggestions on how we can improve, and make finding information easier, we would love to hear them!

We are sending a change:healthcare gift bundle to the first 10 users who provide feedback to us and you were one of them! If you would like to send us your information so we can send you the gift, please email Dian at dluffman@changehealthcare.com.

Again, thank you for the feedback!

Katrina

Tink set one of Tink's replies as an official response to "Waiting on Insurance policy approval..." in change:healthcare, inc.

Tink replied on October 15, 2008 15:26 to the question "Waiting on Insurance policy approval..." in change:healthcare, inc.:

What is most important with health insurance policies and coverage is that you do not have a "lapse in coverage." This occurs when an individual is in between health insurance plans or without coverage for a period of time. The reason a lapse in coverage is bad is because an insurer will often point to that instance as the time when a health condition began. Whether or not this is true is a whole different story, yet insurers still use it as a justification to deny coverage for certain care.

If you are working directly with an agent (if there is an actual person to talk to) ask them if they can excel the process. Tell them that you want to avoid a lapse in coverage. If they say that cannot make the approval occur faster, ask them if you need an interim policy to cover you until your application is approved. They should be candid with you in responding to your concerns.

Tink asked a question in change:healthcare, inc. on October 15, 2008 15:25:

Waiting on Insurance policy approval...

I actually paid for an insurance policy but my application will take several weeks to process. Is that normal? If so would an interim policy be a good idea? Help

Tink replied on October 15, 2008 15:14 to the question "What does "account expired" mean?" in change:healthcare, inc.:

FLToddy,

Truthfully "the account is expired" message means that we have a small bug in the application. Our application is now FREE!!! Therefore, your account is not ever supposed to expire.

It would be really helpful if you could send me your email address. Then we can take a look in our database and see what type of account it has recorded for you. We change that if it has the wrong account type listed.

I can email you once we check out that information and let you know if we have made any changes. Then you can also email me back if you continue to have any issues.

Sorry for the confusion!! We will get this straightened out!

My email is kwelty@changehealthcare.com.

Thanks,

Katrina

Tink replied on September 25, 2008 21:01 to the question "surgery cost" in change:healthcare, inc.:

Hi Amy,

Matt gave some great advice. My Healthcare Is Killing Me will give you some tips for negotiating, which can be critical in reducing costs for uninsured patients.

Another thought is to ask your doctor how much the procedure will cost "retail" since there will not be any insurance discounts. You can tell him/her about the estimated costs you found via the internet, if they are unable to give you a "ball park" figure.

Once you decide on a place to get surgery, you can ask the billing department if they have an uninsured patient discount, or if they would be willing to give you a general discount on the bill. You can potentially ask for the same rate that Medicare patients receive or the lowest private insurance negotiated rate.

If you have any more questions, feel free to email me at kwelty@changehealthcare.com.

Good Luck!

Tink started a conversation in change:healthcare, inc. on September 25, 2008 20:52:

Free e-book to help healthcare consumers!

Check out change:healthcare's new book "My Healthcare Is Killing Me." It is available as a free download on www.MHIKM.com

Tink started a conversation in change:healthcare, inc. on February 20, 2008 16:31:

change:healthcare is changing!

change:healthcare is changing on March 1st.

Check back for the latest developments!!

Tink set one of Tink's replies as an official response to "Copy EOB info to new EOB" in change:healthcare, inc.

Tink, an employee of change:healthcare, inc., replied on December 28, 2007 23:29 to the idea "Copy EOB info to new EOB" in change:healthcare, inc.:

SongOfRuth,

This is great feedback! These are things we have been discussing as we begin organizing the details of the new site.

What I am gathering is that it would be helpful to enter or add a multiple line EOB. It would probably be additionally helpful to enter a "super bill" or a bill that distinguishes between charges.

These are things I will make notes about and bring them up in our next organizational meeting.

Please feel free to continue to provide feedback. Your thoughts are appreciated!!

Thanks!

Tink set one of Tink's replies as an official response to "Copy EOB info to new EOB" in change:healthcare, inc.