Olly's dashboard

Olly replied on November 24, 2009 10:56 to the question "Unexpected dates of recurring invoices" in FreeAgent Central:

Emz,

Importing into Zendesk to get further details...

Olly replied on November 23, 2009 14:37 to the question "XLS File Export" in FreeAgent Central:

Hi Josh

We're aware of the issue with Google Docs, sorry about that. The export works fine in Excel but we're using an older XLS format which probably explains the problems here.

We're aware that there are improvements which we need to make in this regard, and it's something we plan on improving in the not-too-distant future.

Olly replied on November 23, 2009 09:57 to the question "Can I save Invoice items for multiple use?" in FreeAgent Central:

Hi Humber,

At the moment this isn't possible although it's something we're considering. We're also considering allowing invoices to be duplicated, which may offer an alternative solution?

We do have auto-complete on the invoice item description field though, which should make it somewhat less time-consuming to add the same items.

Olly

Olly replied on November 23, 2009 09:55 to the question "Editing Invoice fixed text" in FreeAgent Central:

Hi Rico,

It isn't possible to manually edit the fixed text although we can add Portugese as an output language for invoices and estimates. Would you be able to help out?

http://www.freeagentcentral.com/centr...

Olly

Olly replied on November 20, 2009 10:09 to the question "ical API Outlook calendar refresh issue" in FreeAgent Central:

Hi Ben

Which version of Outlook are you using? It should work in Outlook 2007 and later.

Olly

Olly replied on November 19, 2009 17:08 to the idea "Detect potential duplicate uploaded transactions?" in FreeAgent Central:

Hi Dan,

You're right, if you upload two different statement formats then there's a chance the descriptive fields are slightly different which would result in the duplicate transactions you're seeing.

We're always looking for ways to improve so we'll bear your idea in mind.

Olly

Olly marked one of Michael Bailey's replies in FreeAgent Central as useful. Michael Bailey replied to the question "Can I move my account from one name (subdomain) to another?".

A comment on the question "Can I move my account from one name (subdomain) to another?" in FreeAgent Central:

Great news! :-) – Olly, on November 19, 2009 15:32

Olly replied on November 19, 2009 15:28 to the question "Can I move my account from one name (subdomain) to another?" in FreeAgent Central:

Hi Michael,

Try again now.

Olly

Olly replied on November 19, 2009 15:24 to the question "Can I move my account from one name (subdomain) to another?" in FreeAgent Central:

Hi Michael,

Sorry, I misinterpreted your original question. We can do this for you, I'll import this ticket into our Zendesk system to get some more info from you.

Olly

A comment on the question "Can I move my account from one name (subdomain) to another?" in FreeAgent Central:

No, you just need to visit that settings page and update the name -- all your data will be maintained, just the URL will be different. – Olly, on November 19, 2009 15:13

Olly replied on November 19, 2009 15:07 to the question "Can I move my account from one name (subdomain) to another?" in FreeAgent Central:

Hi Michael,

You certainly can -- just visit Settings > FreeAgent URL to update it.

Olly

A comment on the question "Can't Logon is something broken?" in FreeAgent Central:

Hi Neil

We're not seeing any issues on our side with the servers. Which browser version and operating system are you using?

Olly – Olly, on November 18, 2009 08:51

Olly replied on November 17, 2009 17:06 to the question "Can't Logon is something broken?" in FreeAgent Central:

Hi

Very sorry about this, we had a short period of massive server load which prevented us handling requests. Everything is back to normal now and we're currently investigating why this happened.

Olly replied on November 16, 2009 10:55 to the idea "invoice emails - request receipt" in FreeAgent Central:

Thanks for the idea Sean, we'll add it to our list of things to investigate further.

Olly replied on November 11, 2009 16:37 to the problem "HSBC statement upload no longer working!!!" in FreeAgent Central:

Hi Frederic

I've imported this into our help desk to find out more info.

Olly

Olly set one of Olly's replies as an official response to "No reply to support emails re. trial extension" in FreeAgent Central

Olly replied on November 11, 2009 16:21 to the problem "No reply to support emails re. trial extension" in FreeAgent Central:

Hi Rachel

Sorry about this -- I can't find any record of your request in our help desk. Did you email support@freeagentcentral.com?

Either way I've extended your trial for a couple of weeks -- let us know how you get on!

Olly

Olly replied on November 10, 2009 16:34 to the idea "Outstanding tasks notification e-mail on a Monday morning" in FreeAgent Central:

Hi Laura

That's a neat idea, we'll have a think about that.

Olly

Olly replied on November 10, 2009 10:47 to the problem "Uploading explanation attachment beachballs Safari 4" in FreeAgent Central:

Hi Dan

We're storing all our receipt data on Amazon's Simple Storage System (S3) and it's fairly common for timeouts to occur when up- or downloading data, so this probably explains what happened for you.

That said, this isn't a great user experience for you! We're aware that this can be a problem and we have plans to make this upload happen transparently which will ensure you don't see the problem again. We're not quite there with this yet, but it's something we'll be completing in the coming months.

Olly