john chodacki's dashboard

A comment on the problem "New Safari Books Online Website - Step Backward" in O'Reilly Media:

Since we launched, we have heard that some users would like a return to HTML view. Therefore, yesterday we decided to do just that. The HTML view will be available as an option as soon as possible. Stay tuned.

If you have specific questions, please contact me directly at jchodacki@safaribooksonline.com or our support team at customer-service@safaribooksonline.com. – john chodacki, on October 31, 2009 05:40

A comment on the problem "New Safari Books Online Website - Step Backward" in O'Reilly Media:

FYI. There is a "Last Viewed Page" link on the mobile site home page, too. – john chodacki, on October 31, 2009 05:37

john chodacki replied on October 30, 2009 02:45 to the problem "New Safari Books Online Website - Step Backward" in O'Reilly Media:

Safari Books Online's mobile-friendly website - m.safaribooksonline.com - offers full book content, optimized to reflow within your mobile device's browsers.

There were no recent changes to m.safaribooksonline.com. If you are experiencing problems, please contact customer-service@safaribooksonline.com.

john chodacki replied on October 29, 2009 05:32 to the problem "New Safari Books Online Website - Step Backward" in O'Reilly Media:

Ashwani-
Thanks for posting this. We do appreciate customer feedback. If you have specific issues with the new version, please let us know. You can reach us at customer-service@safaribooksonline.com.
Thank you for taking the time.
John

john chodacki replied on October 12, 2009 16:01 to the question "No Indonesia in Safari Books online registration?" in O'Reilly Media:

Hello.

My name is John Chodacki and I work at Safari Books Online. I see you are having a problem starting a subscription with Safari Books Online.

Based on the info above, it seems our system is detecting a difference between the IP address and your location. This could be because of a proxy server issue or an error in our logic.

I can offer 2 options:
1. You can visit http://my.safaribooksonline.com/subsc... to start a subscription immediately.
2. You can visit the site from another local Indonesian network and start a trial at http://my.safaribooksonline.com.

If you still have an issue, please contact us at customer-service@safaribooksonline.com.

Sorry for the inconvenience.
John Chodacki
chodacki@safaribooksonline.com

A comment on the question "Will Safari work with the Amazon Kindle DX?" in O'Reilly Media:

This is great feedback. I will forward to the dev team and make sure the knowledge base article is updated. For future reference, you can send emails directly to the m.safaribooksonline.com dev team at safarimobile@safaribooksonline.com Thanks. John – john chodacki, on July 02, 2009 15:06

john chodacki replied on June 22, 2009 22:53 to the question "Will Safari work with the Amazon Kindle DX?" in O'Reilly Media:

Yes. We got a Kindle DX last week and have been testing it. The Safari PDFs we have tested look great and our mobile site - m.safaribooksonline.com - looks great on the Kindle DX browser, too. For more info, there is an article about it on our Safari Books Online support portal. You can read it here: http://bit.ly/18nF4H

john chodacki replied on May 07, 2009 16:00 to the question "Will Safari work with the Amazon Kindle DX?" in O'Reilly Media:

We are still trying to get our hands on a Kindle DX to do some testing. However, we have experienced no problem with loading and reading Safari Books Online PDFs on other PDF readers/programs.

john chodacki replied on April 17, 2009 23:48 to the question "Using Safari Bookshelf in Mobile Safari" in O'Reilly Media:

We are hoping to add Android/G1 and the Kindle2 browser on the officially supported list in the coming months.

A comment on the question "Using Safari Bookshelf in Mobile Safari" in O'Reilly Media:

Oh and there's no need to pay extra. :) – john chodacki, on April 17, 2009 23:44

A comment on the question "Using Safari Bookshelf in Mobile Safari" in O'Reilly Media:

Update: m.safaribooksonline.com went live Feb 2009. For more information, visit my.safaribooksnline.com/whatsnew – john chodacki, on April 17, 2009 23:43

john chodacki replied on April 17, 2009 23:41 to the question "Using Safari Bookshelf in Mobile Safari" in O'Reilly Media:

Android/G1 is not officially on the supported device list, but m.safaribooksonline.com works/looks great on it. Actually after iPhone/iPod Touch, it is Safari Books Online's second most used device for their mobile site.

If you have any questions, please contact customer-service@safaribooksonline.com

john chodacki replied on February 16, 2009 19:10 to the question "Out of print - out of safari?" in O'Reilly Media:

There are no restrictions on out of print books within Safari Books Online. I just checked and this book is available. So you should be able to add to your bookshelf.

I am attaching a screenshot of http://my.safaribooksonline.com/15659... You can click on the "Add to my bookshelf" button on the right.

If you are not seeing this button, please contact customer-service@safaribooksonline.com They can look up your account and offer additional guidance.

A comment on the question "Is O'Reilly intentially deceiving potental Safari subscribers?" in O'Reilly Media:

Paul-

As I am sure you understand, it can be a difficult thing to pack all the benefits of a Safari subscription into one page. We do strive to be as concise as possible and we are always looking for new, better ways to describe the service. So, thank you for your comment. I does help to hear from subscribers & prospective subscribers.

Interestingly enough, we have just completed a round of user testing regarding the sign-up process and the product grid. As a result we will be tweaking our messaging and drafting a series of videos to help with any confusion.

If you are interested in discussing further, shoot me an email at chodacki@safaribooksonline.com. It is our intent to continue to improve our service and our relationship with the larger community. So it would be great to hear from you.

Thanks again for the feedback.

John Chodacki
Director, Product Management
Safari Books Online – john chodacki, on February 07, 2009 23:43

john chodacki marked one of Paul S.'s replies in O'Reilly Media as useful. Paul S. replied to the question "Is O'Reilly intentially deceiving potental Safari subscribers?".

john chodacki replied on November 26, 2008 16:03 to the question "Is O'Reilly intentially deceiving potental Safari subscribers?" in O'Reilly Media:

We apologize for the confusion. It was not intentional.

Safari Books Online offers many different features and it is difficult to convey the specifics within the comparison table. We try to include that level of detail in the "Free Trial Details" link below the table at http://safari.oreilly.com/promo and in our Knowledge Portal at http://support.safaribooksonline.com.

I agree more could be done up front to inform the user of how the token system works. Based on your feedback, I just edited the Free Trial Details description of Full Book Downloads.

Thank you for taking the time to contact us. I hope you enjoyed your Safari trial. If you would like to contact Safari's customer service team, please feel free to email us at customer-service@safaribooksonline.com.

john chodacki replied on October 27, 2008 17:35 to the question "You sent me a new password. That password did not work even though I tried to immediately sign on with it. By the time I finally got logged on, the date had passed. I would like to get the discount since I tried hard to get on by the date specified." in O'Reilly Media:

You can visit http://safari.oreilly.com/sendpassword to have a temporary password generated for you. If that does not solve the problem you are experiencing, please contact Safari Books Online customer service at customer-service@safaribooksonline.com and they will help you reset your password.

john chodacki replied on September 22, 2008 21:26 to the question "Using Safari Bookshelf in Mobile Safari" in O'Reilly Media:

Safari Books Online is currently developing a mobile version of our site. We're optimizing it to work for mobile devices such as a Treo, Blackberry, and your iPhone. While there isn't a set release date, this is an active project for us.

If you have any advice or suggestions on what you would like to see, please let us know! customer-service@safaribooksonline.com

john chodacki replied on September 12, 2008 18:57 to the question "safari search problems" in O'Reilly Media:

Thank you for your feedback.

We sent this info on to the Safari customer service team (customer-service@safaribooksonline.com).

They have discussed it with the Safari Books Online development team but unfortunately could not replicate the errors you are reporting. If you are still seeing this, please mail me directly, I want to make sure I understand the situation. Sorry for the inconvenience.

Thank you. John Chodacki chodacki at safarijv dotcom

john chodacki replied on August 13, 2008 22:14 to the problem "safari is down again!!!?!" in O'Reilly Media:

We are sorry for the inconvenience. I have talked to the customer service team at Safari Books Online (customer-service@safaribooksonline.com). Someone will be contacting you shortly.